Ciara Gresham
Augusta,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining e-commerce operations at Walmart, leveraging skills in order fulfillment and exceptional customer service. Expert in promotional planning and shipping logistics, significantly boosting sales and efficiency. Adept at teamwork and collaboration, consistently achieving targets through innovative strategies and meticulous time management. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
Evans, GA
12.2023 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Picked orders within a timely manner
- Staged orders for delivery employees, and for prep employees.
Meat and Produce Associate
Walmart
Evans, GA
10.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Stock items when needed, also stocked items when it came to other departments as well.
- Became a stock 1 associate, so I worked top stock as well in grocery and unload trucks.
Cashier
Publix
Martinez, GA
06.2019 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Bagged and grabbed carts if needed
Cashier
Bi-Lo
Martinez, GA
12.2017 - 03.2019
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Trained new employees if needed
- Check out customers with the best customer service.
Education
Bachelor of Science - Exercise Science
Kennesaw State University
Kennesaw, GA05.2025
Associate of Science - General Studies
Georgia Military College
Augusta, GA05.2021
High School Diploma -
Evans High School
Evans, GA05.2017
Skills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Retail knowledge
- Customer Service
- Problem-solving skills
- Teamwork and Collaboration
- Time Management
Timeline
Digital Shopper
Walmart
12.2023 - 05.2024
Meat and Produce Associate
Walmart
10.2020 - 02.2021
Cashier
Publix
06.2019 - 07.2020
Cashier
Bi-Lo
12.2017 - 03.2019
Bachelor of Science - Exercise Science
Kennesaw State University
Associate of Science - General Studies
Georgia Military College
High School Diploma -
Evans High School