Ciara Hale
Mobile,AL
Summary
Professional with a robust background in property claims adjusting, equipped to manage complex cases, and deliver impactful results. Skilled in damage assessment, policy interpretation, and claim resolution, with a strong emphasis on teamwork and adaptability. Reliable and flexible, excelling in dynamic environments to ensure client satisfaction and optimal outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Property Adjuster
Sedgwick Claims Management
11.2024 - 06.2025
- Investigated and evaluated property loss claims to determine the extent of insurer's liability.
- Consulted experts such as engineers or appraisers when evaluating complex claims.
- Calculated estimates of repair costs based on inspections, photographs, and other sources of information.
- Negotiated settlements with claimants in accordance with company guidelines and state laws.
- Examined policy contracts to determine coverage and benefits available to claimants.
- Resolved disputes between parties involved in a claim.
Desk Property Catastrophe Adjuster
Brush Country Claims
10.2024 - 11.2024
- Coordinated with remote field teams during major catastrophes to ensure timely inspections and assessments of affected properties.
- Enhanced claim processing efficiency by conducting thorough investigations and accurate damage assessments.
- Researched and reviewed completed claims for accuracy to adjust errors.
- Achieved high levels of customer satisfaction by providing personalized support throughout the entire claims process.
- Kept detailed documentation of all claims activities in compliance with company policies and regulatory requirements.
- Exercised proper judgment and decision-making to analyze claims exposure and determine proper course of action.
Property Desk Adjuster
RYZE Claim Solutions
07.2024 - 10.2024
- Conducted thorough investigations of reported losses, gathering essential information from policyholders to accurately determine coverage eligibility.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Collaborated with other adjusters, contractors, and appraisers to effectively coordinate property inspections and repair efforts.
- Managed a high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
Desk Property Catastrophe Adjuster and Daily Claim
Allcat Claims Service
07.2023 - 10.2024
- Coordinated with remote field teams during major catastrophes to ensure timely inspections and assessments of affected properties.
- Achieved high levels of customer satisfaction by providing personalized support throughout entire claims process.
- Listened attentively to customer needs and exhibited empathy during difficult situations.
- Maintained strong professional network of industry contacts, enabling effective collaboration and knowledge sharing among peers.
- Handled complex property damage claims resulting from natural disasters such as hurricanes, tornadoes, floods, wildfires, and storms.
Commercial Desk Property Adjuster
Alacrity Claims Service
12.2023 - 07.2024
- Managed high volume of claims, prioritizing cases based on urgency and complexity to ensure timely resolution.
- Regularly participated in industry seminars and workshops in order to stay updated on new policies, regulations, and best practices within the field.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.
- Coordinated with remote field teams during major catastrophes to ensure timely inspections and assessments of affected properties.
Desk Property Catastrophe Adjuster
Cross Country Adjusting
09.2022 - 01.2024
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Developed effective techniques to mitigate losses.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
Daily Claims Desk Adjuster
Mid America Catastrophe
02.2022 - 09.2022
- Responded to customer inquiries, made appropriate decisions and closed files.
- Investigated origin and cause of claims by contacting appropriate parties.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
Desk Property Catastrophe Adjuster
One Call Claims
09.2021 - 04.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Examined claims forms and other records to determine insurance coverage.
Desk Property Catastrophe Adjuster
Pilot Catastrophe Services
05.2020 - 04.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
Desk Property Daily Claims Adjuster
CNC Catastrophe & National Claims
08.2017 - 01.2019
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Education
Associate of Applied Science -
Bishop State Community College
Mobile, ALSkills
- Symbility and Guidewire
- Settlement negotiation
- Customer service
- Problem solving
- Policy interpretation
- Investigate claims
- Xactimate and XactAnalysis
- Claims investigation
- Motivation and initiative
Personal Information
Title: Property Desk Adjuster
Licenses
- Alabama
- Florida (Self Appointed)
- Texas
- West Virginia
- Indiana
- Louisiana
- South Carolina
- North Carolina
- Rhode Island
- Mississippi
- Georgia
Certifications
Aug 2025,Sep 2024,Jul 2024
Certification
- Alabama
- Arkansas
- Arizona
- Connecticut
- Delaware
- Florida- Self Appointed
- Georgia
- Idaho
- Indiana
- Kentucky
- Louisiana
- Maine
- Michigan
- Minnesota
- Mississippi
- North Carolina
- New Hampshire
- New Mexico
- Nevada
- Oklahoma
- Oregon
- Rhode Island
- South Carolina
- Texas
- Vermont
- Washington
- West Virginia
- Wyoming
References
References available upon request.
Timeline
Commercial Property Adjuster
Sedgwick Claims Management
11.2024 - 06.2025
Desk Property Catastrophe Adjuster
Brush Country Claims
10.2024 - 11.2024
Property Desk Adjuster
RYZE Claim Solutions
07.2024 - 10.2024
Commercial Desk Property Adjuster
Alacrity Claims Service
12.2023 - 07.2024
Desk Property Catastrophe Adjuster and Daily Claim
Allcat Claims Service
07.2023 - 10.2024
Desk Property Catastrophe Adjuster
Cross Country Adjusting
09.2022 - 01.2024
Daily Claims Desk Adjuster
Mid America Catastrophe
02.2022 - 09.2022
Desk Property Catastrophe Adjuster
One Call Claims
09.2021 - 04.2022
Desk Property Catastrophe Adjuster
Pilot Catastrophe Services
05.2020 - 04.2021
Desk Property Daily Claims Adjuster
CNC Catastrophe & National Claims
08.2017 - 01.2019
Associate of Applied Science -
Bishop State Community College
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