Lashun Tolbert-Martin
Garland
Summary
Property claim adjuster with 8+ years of experience in Commercial and Residential claims. Expertise in conducting investigations, analyzing policy coverage, and negotiating settlements for timely resolutions. Proven ability to manage Construction Defect Claims and general liability while maintaining high customer satisfaction. Proficient in industry software and data analysis to enhance claims processes and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Adjuster
CNC Catastrophe National
11.2021 - 07.2025
- Handled Hurricane Laura & Delta Cat Claims through its entirety
- Handled 80% water claims with over 500 closures
- Handled large loss claims $75K and higher
- Used Xactimate to collaborate with the Field Adjuster’s findings for corrections, emailed denial letters, and set up .ESX files for vendor assignments
- Initiated all MIC’s within the first 24 hours of receiving claim
- Established coverage and confirmed which endorsements and deductible would apply to the loss
- Used Vendor’s and Expert’s to help determine cause of loss to assist with coverage decision
- Issued payments for settlements, supplements, recoverable depreciation, ALE, PWI, EMS, and LOU
- Answered emails, phone calls, and voice mail while maintaining production
Property Adjuster
Sedgwick
10.2021 - 01.2022
- Handled 80% water claims with over 300 closures
- Handled fast path claims- No field adjuster needed
- Wrote estimates based on photos, contractor’s report, and mitigation report
- Established coverage and confirmed which endorsements and deductible would apply to the loss
- Issued payments for settlements, supplements, recoverable depreciation, ALE, PWI, and content damage
- Answered emails, phone calls, and voice mail while maintaining production
Property Claims Adjuster
Alacrity
04.2021 - 10.2021
- Handled CAT, daily, and 60% of water claims with over 300 closures- top 3 closures 7 weeks in a row
- Used Xactimate to collaborate with the Field Adjuster’s findings for revisions
- Established coverage and confirmed which endorsements and deductible would apply to the loss
- Issued payments for settlements, supplements, recoverable depreciation, ALE, PWI, and content damage
- Answered emails, phone calls, and voice mail while maintaining production
- Handling Hurricane Ida claims
Property Claims Adjuster
Worley/Alacrity Solutions
07.2021 - 03.2021
- Handled Hurricane Laura & Delta Cat Claims through its entirety
- Handled 80% water claims with over 300 closures
- Handled large loss claims $75K and higher
- Used Xactimate to collaborate with the Field Adjuster’s findings for corrections, emailed denial letters, and set up .ESX files for vendor assignments
- Initiated all MIC’s within the first 24 hours of receiving claim
- Established coverage and confirmed which endorsements and deductible would apply to the loss
- Used Vendor’s and Expert’s to help determine cause of loss to assist with coverage decision
- Issued payments for settlements, supplements, recoverable depreciation, ALE, PWI, EMS, and LOU
- Construction techniques, principles, and codes
- Resolved damage appraisal and claim settlement
- Identifying construction defects (e.g., foundation cracks, water intrusion, roofing defects)
- Answered emails, phone calls, and voicemail while maintaining production
Auto Claims Adjuster-PD
The BestIRS
11.2019 - 01.2020
- Performed recorded statements from all parties involved in auto accidents pertaining to property damage
- Investigated, established liability, settled claims, and issued payments to close claims in a timely manner
- Highest closures 2 months in a row (closed over 120 claims)
- Performed, VIN, License Plate, ISO, and Carrier searches
- Setup tow assignments and submitted title transmittals using Copart site
- Reviewed photos of damages to assist with writing estimates and establishing liability
Auto Adjuster
Pilot Catastrophe
08.2019 - 11.2019
- Educated and informed the insured on their policy and the claims process
- Determined whether the insurance policy covers the loss claimed
- Decided the appropriate amount the insurance company should pay
- Worked with customers to arrange vehicle inspections
- Provided vehicle value using CCC One estimate system
- Set up tow assignments and rental reservations
Independent Adjuster-Field & Property, Liability, BI Adjuster, Auto Appraiser
Pilot Catastrophe
01.2012 - 01.2018
- Handled catastrophe weather-related total loss claims for our insured’s
- Performed field investigations to handle catastrophic claims
- Proficient in writing auto estimates using CCC ONE
- Determined whether the insurance policy covers the loss claimed
- Contacted Named Insured, Claimant, and all parties to establish liability
- Worked with customers to arrange vehicle inspections
- Expedited settlement and control of average loss cost in compliance with best claims practice
- Educated and informed the insured on their policy and the claims process
- Ensured regular and timely follow-ups and brought claims to prompt and appropriate conclusion
Bodily Injury Claims Assistant
Worley
Allen
08.2016 - 12.2016
- Assisted Bodily Injury Claim Specialists with all types of property damage of the claim
- Provided liability decisions and settlement amounts
- Setup secondary tows and rental reservations as needed
- Worked with customers to arrange vehicle inspections
- Reviewed estimates and issued payments when needed for property damage
Education
Auto Technician Certification -
01.2019
Drone Pilot License -
01.2014
Paralegal Diploma -
Kaplan University
Dallas, TX01.2011
U. S. Army -
01.2001
Licensed Adjuster All-Lines - TX, WV, VT, OK, NH, MS, MI, LA, GA, DE, AZ, AK, NC, SC, FL, MN, AR
Skills
- Database management (Guidewire, Xactimate, CCC, Symbility)
- Spreadsheet proficiency (Excel)
- Presentation skills (PowerPoint)
- Email communication (Outlook)
- Document creation (Word)
- Guidewire knowledge
- Claims processing experience
- Fraud detection expertise
- Total loss evaluation
- Bodily injury handling
- Workers’ compensation claims
- Property and casualty claims
- Xactimate certified
- Certified IICRC professional
References
Upon request
Certification
- IICRC Certification
- Drone Pilot License
- Paralegal certification
References
References available upon request.
Timeline
Property Adjuster
CNC Catastrophe National
11.2021 - 07.2025
Property Adjuster
Sedgwick
10.2021 - 01.2022
Property Claims Adjuster
Worley/Alacrity Solutions
07.2021 - 03.2021
Property Claims Adjuster
Alacrity
04.2021 - 10.2021
Auto Claims Adjuster-PD
The BestIRS
11.2019 - 01.2020
Auto Adjuster
Pilot Catastrophe
08.2019 - 11.2019
Bodily Injury Claims Assistant
Worley
08.2016 - 12.2016
Independent Adjuster-Field & Property, Liability, BI Adjuster, Auto Appraiser
Pilot Catastrophe
01.2012 - 01.2018
Auto Technician Certification -
Drone Pilot License -
Paralegal Diploma -
Kaplan University
U. S. Army -
Licensed Adjuster All-Lines - TX, WV, VT, OK, NH, MS, MI, LA, GA, DE, AZ, AK, NC, SC, FL, MN, AR
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