Jeremy Kopp
Liberty Mutual Insurance
COLUMBUS,OH
1
Certification
18
years of professional experience
Dedicated Property Adjuster with strong expertise in claims investigation and customer service.
Work History
Property Adjuster
2 Years 8 Months- Evaluate property damage claims to determine coverage and settlement amounts
- Frequent interactions with the insured parties and their agents while providing exceptional customer service
- Conduct thorough inspections and interviews to gather relevant information for claim assessments.
- Collaborated with contractors and vendors to facilitate repairs and ensure compliance with policy standards.
- Process day-to-day administrative tasks to maintain information files and process paperwork.
Property Adjuster
5 Years 7 Months- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
First Notice of Loss/Customer Service
1 Year 10 Months- Obtained an Adjuster's License
- Fielded inbound calls from the insured parties, third-parties and agents in order to file new claims
- Orchestrated vehicle tows, set up rental cars, and would complete the first portion of the auto adjuster's claims
- Routed inbound calls to the appropriate departments
Customer Service Associate
10 MonthsInbound Sales Representative
10 MonthsField Recruiter
5 Years- Recruited for multiple supermarket in the Columbus region
- Was made the Lead Recruiter for the Market District stores in Columbus, with the first store having opened in Upper Arlington requiring 900+ hires
- Collaborated with hiring managers to identify staffing needs
- Made contacts within the community to orchestrate job fairs, open interviews and presentations at culinary schools
- Conducted one-on-one interviews and group interviews, including assisting in the development of the Market District Group Interview process
- Administered drug tests and background checks
Human Resources Manager
1 Year 9 Months- Developed and implemented comprehensive employee training programs to enhance workforce capabilities.'
- Responsible for hiring talent/staffing the Dublin, OH store
- Made recommendations to Leadership to improve work relationships and enhance team member engagement
- Ensured business practices were consistent and compliant with company policies, procedures, and applicable labor and employment laws
Education
Bachelor of Arts - Advertising/Public Relations, Marketing
- Graduated Magna Cum Laude
- School newspaper movie critic for 3 of 4 years
Skills
Claims investigation from start-to-finish
Guidewire
Lumen and Symbility experience
Extensive experience with both Xactimate and Mobile Claims
Adept at reviewing various claims-related reports from SeekNow
Hover
Water Mitigation Vendors
IA's
Contractors and Field Adjusters
Microsoft Word
Excel
Powerpoint
Outlook
Customer service excellence
Certification
Oklahoma Adjuster's License
Timeline
Property Adjuster
Liberty Mutual Insurance
12.2023 - CurrentRead More
Property Adjuster
State Auto Insurance
05.2018 - 12.2023Read More
First Notice of Loss/Customer Service
State Auto Insurance
07.2016 - 05.2018Read More
Customer Service Associate
Macy's
09.2015 - 07.2016Read More
Inbound Sales Representative
Safelite Insurance
07.2015 - 05.2016Read More
Field Recruiter
Giant Eagle
01.2010 - 01.2015Read More
Human Resources Manager
Giant Eagle
04.2008 - 01.2010Read More
Marietta College
Bachelor of Arts from Advertising/Public Relations, Marketing
Read More