Summary
Overview
Work History
Skills
Adjuster State Licenses
Certification
References
Timeline
Generic

Courtney Malone

Fort Worth,TX

Summary

Results-driven professional with proven ability to effectively manage high-volume claims while maintaining accuracy and efficiency. Skilled in determining coverage, verifying facts, negotiating settlements, and preparing clear, concise reports.
Excellent communicator with strong customer service and problem-solving capabilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Adjuster

Davies, USAA
Coppell, TX
08.2023 - 02.2024
  • Communicated effectively with insured members regarding coverage details and any additional information or considerations relevant to settlement amounts.
  • Negotiated settlements for claims and provided recommendations to management for settlement amounts beyond authority limits.
  • Demonstrated proficiency in utilizing Xactimate software to revise estimates during the supplement process.
  • Flexibility support workload surges and Catastrophe (CAT) operations as required, including overtime during designated CAT events.
  • Acted as an informal mentor and resource for team members with less experience, offering guidance and assistance as needed.

Auto Estimating Appraiser

The Best Claims, Progressive
Irving, TX
05.2023 - 08.2023
  • Assessed damages in order to estimate repair costs or replacement values for vehicles or property.
  • Created accurate estimates for body repair work on customer vehicles using Mitchell software.
  • Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
  • Ensured that all estimates were within the company's established guidelines for pricing and profitability.
  • Managed multiple files concurrently while meeting required deadlines.

Property Adjuster

ClaimCor, FedNat
Fort Worth, TX
10.2022 - 03.2023
  • Investigated and documented property damage claims to determine the extent of coverage.
  • Negotiated settlements with claimants based on coverage limits and applicable laws.
  • Used Symbility software to reconcile and create estimates
  • Analyzed policy language to determine coverage availability or exclusion of losses.
  • Coordinated with outside vendors such as engineers, surveyors, appraisers.
  • Reviewed bills from contractors for accuracy before authorizing payment.
  • Corresponded with policyholders via phone or email concerning their claims.

Auto Estimating Appraiser

The Best Claims, State Farm
Irving, TX
05.2022 - 09.2022
  • Completed detailed vehicle inspections, took photographs, and prepared reports for insurance companies
  • Used CCC One estimating systems to accurately assess damages and create repair estimates
  • Provided detailed, accurate and timely estimates for repair costs
  • Reviewed repair cost estimates with automobile repair shop to reach agreement on repair cost
  • Maintained current knowledge of all aspects of accident damage repair and restoration, including OEM and aftermarket parts.

Property Adjuster

Alacrity, State Farm
Irving, TX
09.2021 - 03.2022
  • Investigated, evaluated and settled claims, applying technical knowledge, and human relations skills to achieve fair and prompt disposal of cases.
  • Managed multiple cases simultaneously while adhering to strict deadlines.
  • Collaborated with contractors, engineers, appraisers, and others as needed to investigate a claim further.
  • Utilized Xactimate software to create and reconcile estimates.
  • Provided efficient and courteous service to customers at all times.
  • Negotiated settlements with claimants to ensure equitable resolution of disputes.
  • Utilized problem-solving skills to resolve escalated disputes in a timely manner.
  • Maintained accurate case notes throughout the investigation process.
  • Developed comprehensive understanding of property and casualty insurance policies, coverage and claims processes.

Loan Accounting Representative / Customer Service

Santander
North Richland Hills, TX
11.2011 - 09.2021
  • Handled all aspects of accounts payable process including invoice coding and vendor payments.
  • Reconciled discrepancies between accounting documents by researching source documents for missing information or errors in calculations.
  • Performed data entry tasks accurately and in a timely manner
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Processed customer payments while maintaining customer account confidentiality
  • Gave accurate and appropriate information to answer questions related to loan assistance, troubleshoot issues and resolve complaints
  • Met daily customer service quotas with a focus on quality.

Skills

  • Auto Repair Process Understanding
  • Xactimate Software
  • Symbility Software
  • CCC Pathways Appraisal Solutions
  • Mitchell Estimating System
  • Complex Claims
  • Customer Satisfaction
  • Claims Evaluations
  • Skilled in Negotiation
  • Microsoft Office Suite
  • Data Entry
  • Accounts Payable
  • Account Reconciliation
  • Time Management
  • Organizational Skills

Adjuster State Licenses

TX (Designated Home State)

AL, AR, FL, GA, ID, IN, KY, LA, ME, MI, MN, MS, MT, NH, NC, OK, OR, SC, UT, WA, WY

Certification

  • TWIA/TFPA
  • State Farm Policy
  • State Farm Estimatics
  • State Farm Auto

References

References available upon request

Timeline

Property Adjuster

Davies, USAA
08.2023 - 02.2024

Auto Estimating Appraiser

The Best Claims, Progressive
05.2023 - 08.2023

Property Adjuster

ClaimCor, FedNat
10.2022 - 03.2023

Auto Estimating Appraiser

The Best Claims, State Farm
05.2022 - 09.2022

Property Adjuster

Alacrity, State Farm
09.2021 - 03.2022

Loan Accounting Representative / Customer Service

Santander
11.2011 - 09.2021

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