Ciara Hines
Waldorf,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Group O
03.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Bath and Body Works
07.2020 - 04.2022
- Provided exceptional customer service
- Marketing
- Basic Computer and Program Operations
- Proficient typing skills
- Merchandising
- Time management
Cashier/Sales Associate
Olive Ole
03.2019 - 03.2020
- Greeting customers as they come
- Providing great customer service skills
- Counting registers before opening/closing shifts
- Performing money transactions including cash, debit/credit card transactions and applying discounts
- Unboxing merchandise and displaying new items
- Reordering merchandise when they sell out
Cashier/Sales Associate
SweetFrog Premium Frozen Yogurt
08.2015 - 02.2016
- Greet Customers
- Assist new consumers and giving business pitch
- Clean up after closing shifts
- Prepare fruit and refill condiments
- Cash register
Education
Associate of Science - Information Technology/Cybersecurity
College of Southern Maryland
Waldorf, MD05.2025
High School Diploma -
North Point High School
Waldorf, MD06.2017
Skills
- Customer Service
- Fast Learner
- Basic Math
- Cash Handling
- Merchandise Display
- Computer Literacy
- Computer Skills
- Communication Skills
- Teamwork and Collaboration
- Store Opening and Closing
- Point of Sale Operation
- Shipment Processing
Personal Information
Title: Sales Associate
Timeline
Customer Service Representative
Group O
03.2022 - Current
Sales Associate
Bath and Body Works
07.2020 - 04.2022
Cashier/Sales Associate
Olive Ole
03.2019 - 03.2020
Cashier/Sales Associate
SweetFrog Premium Frozen Yogurt
08.2015 - 02.2016
Associate of Science - Information Technology/Cybersecurity
College of Southern Maryland
High School Diploma -
North Point High School
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