CIARA IASILLO
Forked River,NJ
Summary
Accomplished Operations and Management professional with over 15 years experience in office and administration management, field operations, project coordination, and customer service. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Passionate about optimizing business processes to improve efficiency and profitability. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
13
13
years of professional experience
Work History
Accounts & Operations Manager
AMERICAN LEAK DETECTION
Freehold, USA
02.2025 - Current
- Manage daily office operations and administration
- Develop and implement SOPs and operational processes to improve efficiency and consistency.
- Oversaw hiring and training processes to ensure effective integration of new employees into the team.
- Prepare commercial estimates, proposals, invoices, and payment processing.
- Managed fleet operations including maintenance of vehicles, monitoring GPS/camera systems, and overseeing inventory control.
- Oversaw inventory management, ensuring availability of necessary tools and materials.
- Facilitated inter-departmental communication to enhance collaboration and improve operational efficiency.
- Conducted regular team meetings to discuss performance and address operational challenges.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Presented performance and productivity reports to supervisors.
- Prepared staff work schedules and assigned team members to specific duties.
- Handled email communications to maintain effective correspondence and meet response deadlines.
- Resolved complex problems related to administrative processes in a timely manner.
- Built and implemented systems for lead generation, client management and office operations.
- Oversaw digital marketing initiatives including managing e-newsletters, updating the company website, and maintaining social media presence.
- Oversaw CRM updates and backups, report generation, and troubleshooting requisition.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Project Coordinator
AIRGRAPHIX, INC. & EVO UPFITTING, LLC
Toms River, USA
11.2022 - 06.2024
- Coordinated projects from initiation through completion while managing schedules, purchasing, inventory, vendors, and documentation.
- Coordinated cross-company projects, production meetings, customer communication, and new-hire onboarding.
- Managed AP/AR, financial reporting, invoices, payments, and project-related expenses.
- Created and maintained SOPs and improved processes across company departments.
- Prepared operational reports and performance metrics for the CEO and COO.
- Supported sales, marketing, HR, compliance, and day-to-day office operations.
Office Manager
ATLANTIC PHYSICAL THERAPY CENTER
Manahawkin, USA
10.2020 - 09.2021
- Coordinated daily office operations, including scheduling, staff coordination, records management, billing, and accounts receivable to ensure smooth functionality.
- Oversaw inventory management processes to ensure stock availability., office purchasing, financial reports, and administrative communications.
- Developed organizational procedures and maintained compliance with OSHA and HIPAA requirements.
- Resolved patient and staff issues while maintaining a high standard of customer service.
- Streamlined patient onboarding process, including insurance verification, authorizations, and documentation to enhance patient experience.
Assistant General Manager
CHARLIE BROWNS FRESH GRILL
Lakewood, USA
12.2016 - 08.2020
- Supervised and developed staff in high-volume service environment to ensure optimal performance and service delivery.
- Managed daily operations, including inspections, cash handling, invoices, deposits, and staffing coverage to maintain operational integrity.
- Supervised, trained, scheduled, and developed staff in a high-volume service environment.
- Resolved customer and employee issues while upholding quality and safety standards to enhance team morale and customer satisfaction.
Sales & Service Coordinator
MAGNOLIA HOMES
10.2013 - 11.2016
- Coordinated sales and service operations, including technician scheduling, customer requests, invoices, and service documentation, ensuring timely responses to customer needs.
- Managed service workflows and inventory needs while addressing customer complaints, ensuring effective follow-through from initial request to resolution.
- Developed service procedures and supported marketing initiatives, enhancing promotional campaigns to better meet customer expectations.
- Conducted quality-control inspections and coordinated corrective actions with management and department teams.
Education
Liberal Arts Studies -
Ocean County College
Toms River, NJHigh School Diploma -
Brick Township High School
Brick, NJSkills
- Office operations
- Project coordination
- Financial tracking
- Estimates & Proposals
- Inventory management
- Sales Operations Management
- Process development
- Quality compliance
- Account management
- Routing management
- Team Leadership & Staff Development
- Hiring & Onboarding
- Problem resolution
- Time optimization
- Relationship management
- Employee Relations
Timeline
Accounts & Operations Manager
AMERICAN LEAK DETECTION
02.2025 - Current
Project Coordinator
AIRGRAPHIX, INC. & EVO UPFITTING, LLC
11.2022 - 06.2024
Office Manager
ATLANTIC PHYSICAL THERAPY CENTER
10.2020 - 09.2021
Assistant General Manager
CHARLIE BROWNS FRESH GRILL
12.2016 - 08.2020
Sales & Service Coordinator
MAGNOLIA HOMES
10.2013 - 11.2016
Liberal Arts Studies -
Ocean County College
High School Diploma -
Brick Township High School