CIARA KNULL
Fort Myers
Summary
Dedicated and dependable Transportation Security Officer with over seven years of experience with the U.S. Department of Homeland Security, serving in multiple airport environments and consistently maintaining high standards of security, professionalism, and customer service. Experienced in working in fast-paced, high-volume settings that require strong attention to detail, sound judgment, and the ability to remain calm under pressure.
Possess a strong background in customer service and patient care, with a proven ability to communicate effectively with individuals from diverse backgrounds while providing exceptional support and assistance. Proficient in computer systems, documentation management, data entry, and professional phone and office etiquette. Recognized for being highly adaptable, dependable, and quick to learn new procedures, technologies, and responsibilities.
A collaborative team member who works well with colleagues and leadership, while also demonstrating the initiative to work independently when needed. Committed to efficiency, accuracy, and achieving organizational goals in a timely manner. Known for flexibility, professionalism, and a strong work ethic, with a continuous desire to learn, grow, and contribute to the success of any team or organization.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
10.2019 - Current
- Protect the nation’s transportation systems. Screen and solve alarms on the airport security checkpoint. Deliver quick and effective customer service to passengers without risking or breaching security measures.
- F3 Band- 40 Hrs per week
Security Supervisor
Allied Universal Security Services
06.2016 - 10.2019
- I started my security career with this job after leaving the medical career. I fell in love with security at my job with Allied Universal. Many of my duties here consisted of access control over the computer and different security databases within the building. I brought in and badged all the new hires at this large facility. I was in control of their badges and the accesses that they contained. Many doors were restricted and needed proper approval before adding clearances to any badges within the vicinity. I spent a large amount of time clearing or adding clearances to over 10,000 employee’s badges. I also dealt with I9’s, background checks, and new hire processing.
- 40 Hrs per week
Scheduling Representative
Pinnacle Health
01.2013 - 06.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals. Scheduled medical tests for 20+ different doctors’ offices and medical facilities for Pinnacle Health/Tristan Radiologist sites. Demonstrated mastery of customer service call script within specified timeframes. Always maintained up-to-date records. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for patients. Assisted with the development of the call center’s operations, quality, and training processes. Properly directed inbound calls in phone queues to improve call flow.
Clinical Assistant in Pre-op Department
Pinnacle Health
05.2012 - 01.2013
- Assessed patients daily before, during and after under-going surgeries. Obtained patients personal history as well as medical history before seeing a nurse. Helped to gown up patients, if necessary, give bathroom breaks, apply SCDS and prep patients before surgery. In the recovery room I oversaw helping nurses make patients comfortable and stable when waking from anesthesia. Provided drinks, when necessary, emptied drains/tubes/catheters as well. Provided any medical needs necessary when needed as far as dressings of wounds to ice machines.
Transport Attendant
Pinnacle Health
03.2011 - 05.2012
- Transports patients internally through hospital complex, providing safe, timely, courteous, and comfortable transport for each patient using wheelchairs, stretchers, beds, cribs.
Education
Associate of Arts - Surgical Technician
HACC
Harrisburg, PA, USABachelor of Science - Criminal Justice Administration
Central Pennsylvania College
PA05.2025
Skills
- Strong problem-solving abilities
- Charting expertise
- Understands scheduling procedures
- Deadline-oriented
- Microsoft Office
- Fast problem-solving skills
- Schedule management
- Multi-channel contact center software
- Calm and level-headed under duress
- Quick problem solver
- High customer service standards
- Medical and security terminology
- Troubleshooting skills
- Telecommunications knowledge
Certification
- Transportation Security Officer
- CPR Certification
- Clinical Assistant
- Medical Terminology
- BA in Criminal Justice Administration
Timeline
Transportation Security Officer
Department of Homeland Security
10.2019 - Current
Security Supervisor
Allied Universal Security Services
06.2016 - 10.2019
Scheduling Representative
Pinnacle Health
01.2013 - 06.2015
Clinical Assistant in Pre-op Department
Pinnacle Health
05.2012 - 01.2013
Transport Attendant
Pinnacle Health
03.2011 - 05.2012
Associate of Arts - Surgical Technician
HACC
Bachelor of Science - Criminal Justice Administration
Central Pennsylvania College