Erik Leon
moreno valley,califonia
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Ontario, CA
07.2022 - Current
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Identified suspicious behavior or objects through the use of CCTV cameras.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Supervised and mentored team of 10 security officers.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Provided security and protection to travelers across all transportation sectors.
Warehouse Associate
Amazon
Moreno Valley, CA
11.2014 - 01.2022
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Implemented vendor charges for actions such as oversized and overweight packages .
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Trained new employees on procedures and policies to maximize team performance.
Manager
Premium Party Rentals
Moreno Valley, CA
05.2013 - 11.2014
- Planned optimal routes to minimize delays and maximize time efficiency.
- Completed order forms and collected payments to keep customer accounts current.
- Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
- Handled money according to company policy.
- Calculated and counted change quickly.
Skills
- Issue and conflict resolution
- Fluent in Spanish
- Strong problem solver
- Microsoft office knowledge
- Energetic self-starter
- Lost shipment tracing
- Basic math
- Critical thinking
- Freight operations
- Project management abilities
- Safe driving techniques
- Cargo handling
- Behavioral analysis
- De-Escalation Techniques
- Incident Reporting
- Surveillance monitoring
- Procedure Implementation
- Investigation documentation
- Security Screenings
- Threat Assessment
- Investigative abilities
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
07.2022 - Current
Warehouse Associate
Amazon
11.2014 - 01.2022
Manager
Premium Party Rentals
05.2013 - 11.2014
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