JOHN ROBERT CATEQUISTA
Las Vegas,NV
Summary
Dynamic leader with expertise in operations management and customer relations, honed at the Transportation Security Administration and Bags To Go Enterprises-Nevada LLC. Excelled in enhancing team development and implementing effective security protocols. Known for exceptional conflict resolution and multitasking abilities, ensuring high levels of customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
09.2023 - Current
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Developed and maintained positive rapport with passengers and other airport personnel.
Assistant Manager
Bags To Go Enterprises-Nevada LLC
07.2022 - 08.2023
- Maintains operating schedules to provide effective coverage for key areas and achieve objectives.
- Coaches and mentors 30+ employees through constructive feedback.
- Interviews applicants, recommends individuals for hiring and evaluates employee performance
- Conducts employee evaluations and reviews.
- Creates training manual for employees to use as reference guide.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remains calm and professional in stressful circumstances and when dealing with unhappy employees and/or
customers, effectively diffusing situations. - Coaches staff on strategies to enhance performance and improve customer relations.
- Coordinates with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Provides leadership, insight and mentoring to newly hired employees to supply knowledge of various company guidelines and procedures.
Access Control - Supervisor
Bags To Go Enterprises-Nevada LLC
01.2018 - 07.2022
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Wrote detailed reports of all security breaches and investigations.
- Monitored entryways and exits of airport bypass doors to prevent unauthorized access to airport's sterile areas.
- Conducted searches of airport vendor employee’s bags, backpacks, and personal items checking for contraband.
- Checked airport employee’s ID badge to ensure that it is valid and a match to the employee presenting.
- Inspected products transported by delivery vehicles to the airport's unloading docks to ensure no prohibited items are introduced to the secured areas.
Education
Bachelor of Science - Bachelor of Elementary Education
Leyte Normal University
Tacloban City Leyte, Philippines03-2017
Skills
- Goal-oriented
- Issue and conflict resolution
- Lead generation
- Multitasking
- Supervision
- Training & Development
- Data management
- Friendly, positive attitude
- Decision-making
- Computer skills
- Work ethic
- Behavioral observations
- Baggage inspections
- Security risk assessment
- Passenger relations
- Stress tolerance
- Team development
- Policy enforcement
- Protocol implementation
- Customer relations skills
- Screening process management
- Integrity and honesty
- Customer service and assistance
- Procedure implementation
- Operations management
- Threat mitigation
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
09.2023 - Current
Assistant Manager
Bags To Go Enterprises-Nevada LLC
07.2022 - 08.2023
Access Control - Supervisor
Bags To Go Enterprises-Nevada LLC
01.2018 - 07.2022
Bachelor of Science - Bachelor of Elementary Education
Leyte Normal University
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