Dubem Onyirimba
Marietta,GA
Summary
Focused professional with 10.5+ years of experience and a proven knowledge of customer communications, conflict resolution, and customer satisfaction. Aiming to leverage my skills to successfully fill the Sales Associate role at your company. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Hartsfield-Jackson Atlanta International Airport
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
Customer Service Representative
The Auto Club Group
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
AllState
11.2023 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Wrapped, boxed and weighed bakery department products.
Sales Associate
Comcast
03.2022 - Current
- Provide excellent sales serviceMeet sales goalsRespect sales ethicsMaintain career advancement
Accountant
Onyirimba Associates
02.2021 - Current
- Make SchedulesPayrollSell memberships
Transport Security Officer
Homeland Security Solutions, Inc
04.2019 - 01.2020
Sales Associate
HGREGG
08.2015 - 06.2018
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Demonstrate use or operation of merchandise.
Sales associate
LA FITNESS
06.2013 - 03.2015
- Compute sales prices, total purchases and receive and process cash or credit payment
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Demonstrate use or operation of merchandise
- Prepare sales slips or sales contracts.
Sales Associate
SPORTS AUTHORITY
05.2011 - 07.2013
Sales associate
LA FITNESS
07.2010 - 04.2012
- Place special orders or call other stores to find desired items
- Demonstrate use or operation of merchandise
- Maintain records related to sales
- Prepare sales slips or sales contracts
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Answer questions regarding the store and its merchandise.
Education
A.A - Business Administration
Kennesaw State University
Kennesaw, GASkills
- Customer Service
- Customer Care (10 years)
- Call Center
- Customer Support
- Security
- Microsoft Windows
- Law Enforcement
- Surveillance
- Conflict Management
- Negotiation
- Cash Handling
- Computer Networking
- Certifications and Licenses
- First Aid Certification
- Assessments
- Administrative assistant/receptionist — Proficient
- January 2022
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or
- Certification, or continued development in any professional field
- Additional Information
- Quick-witted
- Goal oriented
- Property and Casualty license
- Personal Lines license
Accomplishments
Recently obtained Property and casualty license and personal lines license.
Growing independent insurance
Additional Information
- Willing to relocate: Anywhere
Certification
Property and casualty
Personal Lines
Timeline
Customer Service Representative
The Auto Club Group
03.2024 - Current
Sales Associate
AllState
11.2023 - Current
Sales Associate
Comcast
03.2022 - Current
Accountant
Onyirimba Associates
02.2021 - Current
Transport Security Officer
Homeland Security Solutions, Inc
04.2019 - 01.2020
Sales Associate
HGREGG
08.2015 - 06.2018
Sales associate
LA FITNESS
06.2013 - 03.2015
Sales Associate
SPORTS AUTHORITY
05.2011 - 07.2013
Sales associate
LA FITNESS
07.2010 - 04.2012
A.A - Business Administration
Kennesaw State University
Transportation Security Officer
Hartsfield-Jackson Atlanta International Airport
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