Ciara Mcildoon
Zionsville,PA
Summary
Driven and customer-focused sales professional with 3+ years of experience in account management, customer service, and cash handling. Proven in building strong customer relationships and demonstrating exceptional product knowledge. Self-starter who thrives under pressure. Seeking a remote sales position. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
Dealer Account Manager
High Speed Gear
01.2020 - 11.2022
- Built strong customer relationships, resulting in a high rate of repeat business and referrals
- Demonstrated exceptional product knowledge to effectively address customer inquiries and overcome objections
- Collaborated with team members to develop strategies for upselling and cross-selling products or services
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Maintained a high volume of outbound calls per day while consistently meeting quality assurance standards.
Cashier
Hobby Lobby
01.2019 - 01.2020
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
Warehouse Associate
Greenfield Industries, Inc.
07.2016 - 12.2019
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
- Coordinated with shipping carriers to schedule pickups of completed orders for timely delivery to customers
- Maintained a high level of accuracy while picking items from shelves based on order specifications.
Cashier/Customer Service
Hobby Lobby
07.2015 - 07.2016
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
Education
High school or equivalent -
Brandywine Heights High School
Topton, PA06.2014
Skills
- Account Management (3 years)
- Business Development (3 years)
- Customer service (5 years)
- Cold calling (3 years)
- Warehouse experience (3 years)
- Data entry (8 years)
Timeline
Dealer Account Manager
High Speed Gear
01.2020 - 11.2022
Cashier
Hobby Lobby
01.2019 - 01.2020
Warehouse Associate
Greenfield Industries, Inc.
07.2016 - 12.2019
Cashier/Customer Service
Hobby Lobby
07.2015 - 07.2016
High school or equivalent -
Brandywine Heights High School
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