Ciara Morris
Jacksonville
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Sales Associate
Candlelit Romance Book Store
Jacksonville, FL
10.2025 - Current
- Assisted customers in locating and selecting books, enhancing overall shopping experience.
- Managed inventory levels and restocked shelves, ensuring product availability and organization.
- Developed expertise in book genres to provide personalized recommendations to customers.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures.
Engagement Specialist
Carenet
05.2025 - 10.2025
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them, ensuring project success.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
Customer Service Associate
HomeSense
Jacksonville, FL
09.2023 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Stocked, tagged and displayed merchandise as required.
Customer Service Associate
Woof Gang Bakery & Grooming
Jacksonville, FL
02.2023 - 09.2023
- Delivered fast and friendly service to handle questions and service complaints.
- Collaborated across departments to resolve customer-related issues.
- Enhanced shopping experiences, directing or escorting to product locations on the sales floor.
- Covered multiple store areas by cross-training in different roles.
- Enhanced customer satisfaction with fast, knowledgeable service.
Customer Service Associate
Barnes and Nobles
Jacksonville, FL
10.2021 - 03.2023
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
- Informed customers of promotions and special offers to increase sales.
- Stocked store shelves and end-caps with merchandise.
Education
Associate in Arts (A.A.) -
Florida State College at Jacksonville
Jacksonville, FL12-2022
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL08-2030
Skills
- Upselling and cross-selling
- Hospitality and accommodation
- Cash register operation
- Online orders preparation
- Appointment scheduling
- Clerical support
- Point of Sale Systems
- Inventory Control
- New Hire Training
- Customer Service and Assistance
- Credit and Cash Transactions
- Time Management Skills
- Stocking and Replenishing
- Microsoft Office
- Decision-making
- Problem-solving
- Cross-functional coordination
Timeline
Sales Associate
Candlelit Romance Book Store
10.2025 - Current
Engagement Specialist
Carenet
05.2025 - 10.2025
Customer Service Associate
HomeSense
09.2023 - 05.2025
Customer Service Associate
Woof Gang Bakery & Grooming
02.2023 - 09.2023
Customer Service Associate
Barnes and Nobles
10.2021 - 03.2023
Associate in Arts (A.A.) -
Florida State College at Jacksonville
Bachelor of Science - Human Services
Florida State College At Jacksonville