Ciara Williams
Aberdeen,MD
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently achieving organizational objectives and providing exceptional service. Committed to continuous learning and professional growth.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Lead Teller
PNC Bank
Aberdeen, Maryland
03.2025 - Current
- Supervised daily operations of teller team at PNC Bank.
- Managed daily operations to ensure efficient workflow and resource allocation.
- Trained new tellers on policies and procedures.
- Managed cash drawer accuracy and compliance with bank regulations.
- Ensured adherence to security protocols during transactions.
- Evaluated customer needs to recommend appropriate banking services.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Coordinated staff schedules to optimize labor efficiency and coverage.
Teller
PNC Bank
Aberdeen, Maryland
11.2024 - 03.2025
- Executed currency transactions with precision, minimizing transaction errors.
- Balanced cash drawer and ensured compliance with bank policies.
- Adhered to security protocols to protect sensitive information.
- Conducted identification verification for customers to adhere to regulations.
- Promoted bank products, increasing customer awareness of financial solutions.
- Educated customers on banking services and online banking tools.
- Built and maintained client relationships through personalized interactions, fostering customer loyalty.
Customer Service Manager
Food Lion
Goose Creek, South Carolina
01.2022 - 04.2024
- Managed daily customer service operations to enhance satisfaction and retention.
- Trained and mentored team members on effective communication techniques to enhance customer interactions.
- Provided prompt, accurate, and friendly service.
- Processed customer checks, money orders, and transfers efficiently to facilitate smooth transactions.
- Maintained accurate cash control and completed required training courses.
- Supported Customer Service Manager by maintaining front-end standards to ensure a positive customer experience.
Cashier
Food Lion
Goose Creek, South Carolina
08.2020 - 01.2022
- Processed customer transactions efficiently at the register, ensuring swift service.
- Scanned and bagged items accurately to maintain service flow.
- Managed cash drawer, balancing funds at the start and end of shifts.
- Greeted customers warmly to create a welcoming shopping environment..
- Identified customer needs, addressing inquiries and providing tailored assistance.
- Guided customers to specific products, answering questions and offering relevant product advice.
Education
Associate of Applied Science - Cyber Security
Trident Technical College
Charleston, SC05-2025
Skills
- Transaction processing
- Cash handling procedures
- Compliance adherence
- Team supervision
- Performance evaluation
- Customer relationship management
- Conflict resolution
Certification
- Notary for the state of Maryland 2026
Accomplishments
- 10+ surveys
- Google review on a client's experience
Timeline
Lead Teller
PNC Bank
03.2025 - Current
Teller
PNC Bank
11.2024 - 03.2025
Customer Service Manager
Food Lion
01.2022 - 04.2024
Cashier
Food Lion
08.2020 - 01.2022
Associate of Applied Science - Cyber Security
Trident Technical College