Ciara Wilson

Manager

Party City

Winchester, VA

08.2023 - Current

Handled customer complaints in a professional manner.
Inspected purchased items for defects before handing them over to customers.
Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Issued receipts, refunds, credits or change due to customers.
Assisted customers over the phone regarding store operations, product information and order placement.
Processed returns and exchanges of merchandise in accordance with store policies.
Performed other duties as assigned by management.
Balanced daily transactions on a computerized point-of-sale system.
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Conducted price checks for special orders or discounts as requested by customers.
Stocked shelves with merchandise when needed.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Greeted customers and answered any questions they had about the store's products and services.
Accepted cash and credit card payments, issued receipts and provided change.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Helped customers find specific products, answered questions, and offered product advice.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct. When acting in a management capacity, safeguarded daily receipts in accordance with company policies.
Helped with purchases and signed customers up for rewards program.
Answered customer questions and provided store information.
Processed returned merchandise by strictly following store return and exchange procedures.
Packed and unpacked items, checking breakables before stocking on shelves.