Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ciarra Cary

Stilwell,KS

Summary

Dynamic Assistant Manager with a proven track record at Sherman Residential, achieving a 0% delinquency rate while enhancing resident engagement through innovative marketing strategies. Skilled in financial reporting and negotiation, I excel in optimizing property performance and fostering strong community relationships, ensuring exceptional customer service and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

The Backyard at One North
North Kansas City, MO
03.2025 - Current
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Manage resident delinquency and accounts, ensuring timely payments, and minimal outstanding balances.
  • Assist in leasing processes, including conducting tours and follow-ups with prospective residents.
  • Conduct market surveys, competitive analysis, and recommend pricing adjustments with the community manager.
  • Oversee renewal contracts, lease violation resolutions, and eviction processing.
  • Maintain strong resident communication and social media presence for the community.
  • Support the community manager with operational and financial tasks to optimize property performance.
  • Assist with reclassifications and accruals to ensure accurate financial documentation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Assistant Manager

Sherman Residential
Overland Park, KS
11.2023 - 11.2024
  • Managed resident accounts, ensuring delinquency remained at .02%
  • Assisted in performing comprehensive market surveys and organizing quarterly competitive analysis tours
  • Prepared month-end reports for financial close-out
  • Supported leasing agent with lease closings, social media management, and marketing initiatives
  • Conducted outreach marketing with local hospitals, restaurants, and vendors to organize resident events
  • Assisted the community manager with additional tasks and responsibilities as needed
  • Inspected move-outs for damage assessment and documentation for damage charges
  • Coordinated eviction filings with lawyers and maintained communication with courts
  • Submitted all commissions for the team
  • Gave opinions on pricing during pricing calls and negotiated concessions
  • Maintained organized residents and upcoming resident files to ensure security of all personal information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assistant Manager

The Dinerstein Companies
Nashville, TN
04.2023 - 11.2023
  • Fully schedule and conduct all renovations that are in place
  • Manage the resident books as well as maintain the delinquency to 0%
  • Assist with a full market survey & conducting a quarterly comp tour day
  • Inputting all invoices for the community and sending the month end community report for close out numbers
  • Supporting my leasing agent with closings, social media & marketing ideas
  • Outreach marketing with hospitals, local restaurants and vendors for resident events
  • Supporting my community manager in any additional tasks they may need
  • Walking move outs for all damages that need to be documented for damage charges
  • Filing evictions with the lawyers and communications with the courts.

Leasing Professional

Quarterra
Nashville, TN
04.2022 - 04.2023
  • Identified market trends & optimized marketing initiatives to gain exposure for property, contributing to our lease up goal
  • Creating relationships with prospects and conducting follow ups for an average of an 80% conversion rate during lease up & after
  • Built strong relationships with vendors to host seasonal events and develop resident loyalty programs, resulting in large increase in our resident events
  • Partnered with concierge team to coordinate monthly resident events improving Google and Yelp reviews
  • Completed the monthly marketing audit and calendar for corporate team
  • Created social media content, taking regular photos of the property and staff for the social media team.

Assistant Manager

Laramar Group
Denver, CO
08.2021 - 04.2022
  • Ensured timely collection of monthly rent payments, attaining 0% delinquency rate
  • Filing evictions when needed and working with the lawyers and courts
  • Creating leases and demands when needed to maintain accuracy across all files
  • Assisting the CM with renewals and day to day tasks with vendors and scheduling
  • Touring future residents and creating retention for the current residents.

Travel Leasing Agent/Assistant Manager

Sherman Residential
Overland Park, KS
10.2020 - 08.2021
  • Maintained effective communication between two sites, developing relationships with prospects that resulted in 95% occupancy rate overall for both communities
  • Created organization for the office with effective communications and creating new SOP's along the way
  • Cleaned the books & conducted a full community file audit to set new goals and standards for new files
  • Worked with rental assistance companies to help my residents along the way during COVID
  • Created demands for rent as well as attend court for evictions, working hand in hand with the lawyers.

Education

Marketing -

Longview Community College
Kansas City, MO

Skills

Microsoft Office Suite

  • Property management software
  • Time management
  • Organizational skills
  • Negotiation techniques
  • Fair housing compliance
  • Customer service excellence
  • Marketing strategies
  • Accounting principles
  • Financial reporting
  • Accounts payable management
  • Office administration
  • Account management strategies
  • Microsoft Outlook proficiency
  • Sales analysis
  • Product knowledge
  • Policy administration expertise
  • Marketing expertise
  • Workload optimization
  • Budgeting and finance

Certification

Certified Apartment Manager, 04/01/24, 04/01/25, National Apartment Association

Timeline

Assistant Manager

The Backyard at One North
03.2025 - Current

Assistant Manager

Sherman Residential
11.2023 - 11.2024

Assistant Manager

The Dinerstein Companies
04.2023 - 11.2023

Leasing Professional

Quarterra
04.2022 - 04.2023

Assistant Manager

Laramar Group
08.2021 - 04.2022

Travel Leasing Agent/Assistant Manager

Sherman Residential
10.2020 - 08.2021

Marketing -

Longview Community College

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Ciarra Cary