Ciarra Guzman
San Antonio,TX
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Curbside Shopper
H-E-B Plus
08.2022 - 06.2024
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Helped customers locate products and checked store system for merchandise at other sites.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
Cashier Assistant
Pacsun
10.2020 - 01.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Education
Associate of Arts - Diagnostic Medical Sonography
San Antonio College
San Antonio, TX05.2025
High School Diploma -
Brackenridge High School
San Antonio, TX06.2022
Skills
Speed and Efficiency
Safety awareness
Mobile app proficiency
Initiative-taking
Flexibility
Cross-selling strategies
Customer Service
Languages
Spanish
Professional Working
Timeline
Curbside Shopper
H-E-B Plus
08.2022 - 06.2024
Cashier Assistant
Pacsun
10.2020 - 01.2024
Associate of Arts - Diagnostic Medical Sonography
San Antonio College
High School Diploma -
Brackenridge High School
Similar Profiles
Alex MagallanAlex Magallan
Checker at H-E-B PlusChecker at H-E-B Plus
Alyssa McClarinAlyssa McClarin
Service Lead / Cashier at H-E-B PlusService Lead / Cashier at H-E-B Plus
Avian SandovalAvian Sandoval
Cashier at H-E-B PlusCashier at H-E-B Plus
Miguel TrevinoMiguel Trevino
Cashier at H-E-B plusCashier at H-E-B plus
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment