Ciarra Villaverde
Summary
Highly experienced associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work History
Reception Services/Patient Treatment Coordinator
Ironwood Cancer and Research Center
05.2024 - Current
- Served as a reliable point-of-contact for both patients and healthcare providers, facilitating effective communication channels during care coordination.
- Liaised between patients, families, and healthcare providers to address concerns and optimize communication throughout treatment processes.
- Streamlined clinic workflow by efficiently managing patient records, scheduling appointments, and coordinating with healthcare providers.
- Collaborated with multidisciplinary teams on implementing individualized care plans tailored to each patient''s specific needs and goals.
- Enhanced office productivity by handling high volume of patients per day.
Patient Service Advocate
HonorHealth FastMed Urgent Care
10.2022 - 11.2023
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Facilitated communication between patients and various departments and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Developed and implemented customer service policies and procedures.
Customer Relations Associate
Tractor Supply Company
04.2021 - 09.2022
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Security Guard
G4S Secure Solutions USA
02.2019 - 04.2021
- Responded proactively and positively to rapid change.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Answered alarms, investigated disturbances and contacted law enforcement personnel when needed.
- Worked independently and collaboratively to resolve urgent issues on property.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Education
Bachelor of Science - Community Health
Arizona State University
Tempe, AZ 08.2020 - Current
Associate of Arts - Liberal Arts And General Studies
Central Arizona College
Coolidge, AZ 05.2016 - 05.2020
Certificate - Licensed Certified Nursing Assistant
Gila Community College
Globe, AZ05.2016
High School Diploma -
Superior High School
Superior, AZ 07.2012 - 05.2016
Skills
Patient-focused care
Compassionate Patient & Family Support
Service-oriented mindset
Organizational and compliance skills
EMR and computer proficiency
Timeline
Reception Services/Patient Treatment Coordinator
Ironwood Cancer and Research Center
05.2024 - Current
Patient Service Advocate
HonorHealth FastMed Urgent Care
10.2022 - 11.2023
Customer Relations Associate
Tractor Supply Company
04.2021 - 09.2022
Bachelor of Science - Community Health
Arizona State University
08.2020 - Current
Security Guard
G4S Secure Solutions USA
02.2019 - 04.2021
Associate of Arts - Liberal Arts And General Studies
Central Arizona College
05.2016 - 05.2020
High School Diploma -
Superior High School
07.2012 - 05.2016
Certificate - Licensed Certified Nursing Assistant
Gila Community College