Ciarra White
Fleming Island,FL
Summary
Personable and responsible team player with several years giving excellent customer service. Positive attitude and a friendly and courteous worker. Certified as a public safety telecommunicator and Basic Life Support certified. Proficient knowledge of computer programs, and data entry. Always bringing enthusiasm, dedication, and an exceptional work ethic. Outgoing individual with superior skills in working in both team-based and independent capacities. Strong knowledge of medical terminology, fundamentals, and anatomy and physiology. Demonstrated ability to foster relationships and coordinate with healthcare professionals to advance patient care. Brining strong work ethic and excellent organizational skills to any setting. Always excited to begin a new challenge with a successful team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Specialist/Clinical Assistant PRN
SRB OB/GYN
Jacksonville, FL
02.2023 - Current
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized patient charts before each day's clinic sessions began.
Dispatcher
Jacksonville Sheriff’s Office
Jacksonville, FL
09.2018 - 08.2023
- Answer 911 calls quickly and getting the important information as quick as possible while still making sure it is correct information and listening to any background noises for any concerning things, Sending the calls to the officers with all the safety information and the complaints concerns
- Dispatching over the radio to officers while updating in the computer and answering calls from Fire and Rescue, JEA and FHP
- Making sure that all officers are accounted for by checking for them over the radio and if needed putting out emergency traffic only over the radio for officer safety where only the officer and I are able to communicate
- Being able to work in a fast-paced environment while multi-tasking and being under extreme pressure and going through all the necessary training classes needed and keeping certification current.
Nursing Assistant PRN
Baptist Medical Center South
Jacksonville, FL
11.2022 - 06.2023
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
Dispatcher
Seaport Trucking
Jacksonville, FL
11.2021 - 11.2022
- Manage all the drivers, make sure orders are built correct, make sure all drivers are accounted for and they have their orders, manage all emails and put together all paperwork for billing
- Check all the spreadsheets regularly to make any changes
- Making sure all the drivers have their homework turned in for the next pay cycle.
- Matched bills of lading and reconciled quantities to verify items shipped.
Medical Office Specialist
Borland Groover
03.2021 - 11.2021
- Manage check in and check out, greeting the patients and letting them know wed like to see them again, getting all charts ready for the doctors and sending any messages to the nurses, making sure that all charts are updated and accurate
- Obtaining patients current medication list, getting their insurance information, putting together all the paperwork to be scanned in for medical records, greeting patients or anyone who calls quickly and professionally.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Wrote detailed clinical phone messages for physicians.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
- Registered patients and scheduled appointments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Surgical Coordinator/Medical Assistant
The Institute for Florida pain specialist
Jacksonville, FL
09.2020 - 03.2021
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Managed patient check-in and check-out procedures and processed payments.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Communicated with patients with compassion while keeping medical information private.
- Documented notes during patient visits.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Medical Office Specialist
North Florida OB/GYN
Orange Park, FL
03.2020 - 09.2020
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Wrote detailed clinical phone messages for physicians.
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained confidentiality of records relating to clients' treatment
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Communicated with patients with compassion while keeping medical information private.
Scheduler
Parallon
Orange Park, FL
07.2019 - 03.2020
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Planned and delegated work to meet project and production goals.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Made phone calls and sent emails to establish leads.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Called no shows and cancellations to reschedule.
- Submitted new system orders and completed related paperwork.
- Provided delay updates and information regarding special circumstances.
- Informed patients regarding needed medical tests and procedures.
- Prevented double bookings and set aside appropriate time in between appointments.
- Updated patient information in databases and adhered to confidentiality requirements.
Server
Sonnys Real Pit BBQ
Jacksonville, FL
02.2015 - 12.2015
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
- Provided exceptional service to high volume of daily customers.
Hooters Girl
Hooters Inc.
Jacksonville, FL
09.2014 - 03.2015
- Greeted incoming guests to guide to assigned dining area and present menus.
- Took beverage orders and served drinks during peak meal times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Bachelor of Science - Nursing
Keiser University
Jacksonville12.2024
Associate of Science - Nursing
Jersey College Of Nursing
Jacksonville09.2022
Emergency Medical Technician Program -
St. Johns River State College
12.2021
Skills
- Data Entry
- BLS Certified
- Training New Hires
- Delegating Work
- Client Interaction
- Effective Communications
- Critical Thinker
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Certification
Certified Public Safety Telecommunicator and BLS Certification
Timeline
Medical Office Specialist/Clinical Assistant PRN
SRB OB/GYN
02.2023 - Current
Nursing Assistant PRN
Baptist Medical Center South
11.2022 - 06.2023
Dispatcher
Seaport Trucking
11.2021 - 11.2022
Medical Office Specialist
Borland Groover
03.2021 - 11.2021
Surgical Coordinator/Medical Assistant
The Institute for Florida pain specialist
09.2020 - 03.2021
Medical Office Specialist
North Florida OB/GYN
03.2020 - 09.2020
Scheduler
Parallon
07.2019 - 03.2020
Dispatcher
Jacksonville Sheriff’s Office
09.2018 - 08.2023
Server
Sonnys Real Pit BBQ
02.2015 - 12.2015
Hooters Girl
Hooters Inc.
09.2014 - 03.2015
Bachelor of Science - Nursing
Keiser University
Associate of Science - Nursing
Jersey College Of Nursing
Emergency Medical Technician Program -
St. Johns River State College
Certified Public Safety Telecommunicator and BLS Certification
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