CICELY YATES
Los Angeles,CA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
Work History
E6 Homeless Outreach Case Manager
SSG/Hopics
02.2019 - Current
- Provide street- based outreach, navigation, and supportive services to individuals experiencing homelessness
- Provide support and assistance to clients with accessing resources in the community
- Establish and maintain professional and positive relationships with staff, clients and community providers
- Adhere to housing first and Harm reduction models of advocacy with clients
- Conduct Interactions with clients and other professionals in a respectful and courteous manner
- Listen attentively to the client’s needs, suggestions, and address their issues fairly and professionally
- Link clients to appropriate Bridge/Interim housing programs and assist them in completing required paperwork in order to enroll them in permanent housing-related programs.
In-Home Caregiver
In Home Supportive Services
03.2015 - 02.2019
- In-Home Care Services- In-Home Provider-Provide assistance to people who are sick, injured, and mentally or physically disabled. As a caregiver, I would work in the home and help clients with daily activities, such as bathing and bathroom functions as well as; meal preparation, feeding, grooming, taking medication, and housework. Assist clients with making and keeping appointments with Doctors. Provide and arrange transportation.
Education
Bachelors - Psychology
The Chicago School of Psychology
Los Angeles, CA8.2021
A.A - undefined
Charles Drew University
Los Angeles, CA06.2010
Skills
- HIPAA Compliant Customer Service Skills Typing 40 wpm
- Self-starter/Organized Word Perfect/Excel Microsoft Office
- Patient Advocacy Appeals /Grievances Cultural Sensitivity
- Refunds/Adjustments Financial Counseling Communication/Listening
- Attentive/Mindful Compassion/Empathy
- Build trust/Rapport Multi-tasked/Detailed
- Time Management,Problem Solving/Resourceful
- Interpersonal skill, assertive,/HMIS
- Medicare/Medi-cal
- Skilled community-based case manager
- Case presentations
- Outreach strategies
Timeline
E6 Homeless Outreach Case Manager
SSG/Hopics
02.2019 - Current
In-Home Caregiver
In Home Supportive Services
03.2015 - 02.2019
Bachelors - Psychology
The Chicago School of Psychology
A.A - undefined
Charles Drew University
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