CICI MAYTORENA
Phoenix,US
Summary
Dedicated Assistant Store Manager with a proven ability to inspire and motivate teams to achieve challenging goals. Expertise in thriving under pressure while effectively resolving and preventing production issues to ensure smooth operations. Committed to safety and detail-oriented practices, with a strong focus on continuous improvement. Proactive team player prioritizing the needs of both partners and customers, fostering a collaborative and customer-centric environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks
Tempe, AZ
10.2025 - Current
- Facilitated regular team meetings to discuss performance goals, fostering open communication and accountability.
- Enhanced coffeehouse appearance for increased sales by maintaining cleanliness and up to date sirens eye.
- Assisted the Coffeehouse Leader in analyzing sales data to identify trends and make informed decisions for improving AVE.
- Mentored new partners on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among partners regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Led recruiting efforts by interviewing, selecting, and onboarding new baristas to support staffing goals and store performance.
Shift Supervisor
Starbucks
Tempe
06.2018 - 10.2025
- Maintained department continuity by working closely with fellow supervisors to manage seamless transitions.
- Trained and mentored partners in company policies and led by example to promote company mission and values.
- Count inventory and order weekly supplies that are needed.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Trained new partners in job duties, safety protocols, policies and procedures, and company culture.
- Held partners accountable during shift by effectively coaching to improve performance.
- Complied with company standards and policies, setting example for partners.
- Created successful shift plans, adjusting team partners line-up to achieve shift efficiency.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Cultivated and maintained work culture through team building and positive interactions.
- Maintained records of daily transactions and weekly sales reports.
- Provided regular feedback to partners on performance and areas for improvement.
- Coached and developed staff using variety of soft skills and technical abilities.
- Resolved customer complaints promptly and professionally. Optimized shift efficiency through strategic team placement and inventory management, leading to improved customer satisfaction and reduced wait times.
Barista
Starbucks
Tempe
11.2015 - 01.2018
- Prepared high-quality beverages, enhancing customer satisfaction and fostering repeat business.
- Managed inventory efficiently, reducing waste and ensuring product availability.
- Trained new team members, improving service speed and maintaining quality standards.
- Resolved customer complaints promptly, boosting customer loyalty and retention.
- Collaborated with team to streamline operations, achieving measurable improvements in service.
- Crafted exceptional coffee drinks while fostering a welcoming atmosphere. Consistently received positive customer feedback for friendly service and attention to detail.
Education
Highschool -
Rio Rico Highschool
Rio Rico, Arizona05-2015
Skills
- Employee training
- Team leadership
- Communication
- Organizational
- Customer service
- Staff Motivation
- Diversity
- Inclusion
- Inventory management
- Performance coaching
- Conflict resolution
Certification
- Food Management Certification
- Coffee Master Certification
- Greener Apron Certification
Languages
Spanish
English
Timeline
Assistant Store Manager
Starbucks
10.2025 - Current
Shift Supervisor
Starbucks
06.2018 - 10.2025
Barista
Starbucks
11.2015 - 01.2018
Highschool -
Rio Rico Highschool
Awards
Exceptional Hora Del Cafe Partner