Kimberly Cruz
Phoenix,AZ
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
The Habit Burger Grill
Laveen, AZ
11.2016 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier Team Lead
Carl's Jr
Tolleson, AZ
06.2015 - 11.2016
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZ05.2016
Veterinarian Assisting
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- POS systems operations
- Billing
- Business Development
- Records maintenance
- Merchandising
- Employee development
- Schedule management
- Supervision and training
- Recruiting and hiring
Timeline
Assistant Store Manager
The Habit Burger Grill
11.2016 - Current
Cashier Team Lead
Carl's Jr
06.2015 - 11.2016
High School Diploma -
Tolleson Union High School
Veterinarian Assisting
Maricopa Community Colleges - Estrella Mountain Community College
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