Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cici D. Yang

Fresno,CA

Summary

Highly experienced in customer service and a self-starter individual seeking employment to grow professionally and enthusiastically. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Nurse's Boutique
Fresno, CA
10.2021 - Current
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.

Financial Aid Representative

Paul Mitchell the School Fresno
Fresno, CA
05.2021 - 08.2021
  • Enrolling and contracting perspectives while ensuring all required documentation are turned in a timely manner.
  • Processed federal financial aid verifications.
  • Provided financial aid counseling to enrolled and prospective students.
  • Counseled students and parents about financial aid options and program details.
  • Represented financial aid office at group meetings and at new class starts.

Financial Services Representative

Educational Employees Credit Union
Sanger, CA
09.2019 - 04.2021
  • Handle financial transactions with member savings and checking accounts.
  • Gained skills in problem solving and product knowledge. Communicating through email and set up appointments in calender.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Shift Leader

Panda Express
Fresno, CA
09.2017 - 03.2020
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Successfully Graduate -

Washington Union High School
06.2016

2016

Skills

  • Relationship building and retention
  • Presentations
  • Company guidelines
  • Relationship building
  • Financial administration
  • Daily workflows
  • Safety processes and procedures
  • High Attention To Detail

Timeline

Retail Sales Associate

Nurse's Boutique
10.2021 - Current

Financial Aid Representative

Paul Mitchell the School Fresno
05.2021 - 08.2021

Financial Services Representative

Educational Employees Credit Union
09.2019 - 04.2021

Shift Leader

Panda Express
09.2017 - 03.2020

Successfully Graduate -

Washington Union High School

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Cici D. Yang