Summary
Overview
Work History
Education
Skills
Languages
References
Willing to relocate
Languages
Timeline
Generic

Cicilia Ramirez

Falkville,AL

Summary

Dynamic HR professional with a proven track record in bilingual recruitment and employee relations, notably at AllianceHR. Excelled in candidate screening and onboarding, enhancing employee databases, and achieving a 95% customer satisfaction rating in service roles. Skilled in Microsoft Excel and fluent in Spanish, adept at fostering positive employer-employee relationships.

Overview

8
8
years of professional experience

Work History

Bilingual HR Recruiter

AllianceHR
Athens, AL
01.2022 - Current
  • Proficient in MS Office (word, excel, outlook)
  • Source candidates through various platforms such as job boards, social media platforms, set up posters throughout Athen’s area
  • Screen resumes and coordinate with various clients
  • Communicate job offers regarding pay rate, benefits, agency policies, etc
  • Maintain accurate records of applications, timesheets, etc
  • Address client concerns regarding temporary employees promptly and professionally

Human Resource Coordinator

Gemstone Food
Decatur, Al
07.2020 - 12.2021
  • Consulting with employers and identifying employment needs
  • Contacting references and performing background checks and E-Verify
  • Coordinate/Communicate with candidates regarding onboarding process
  • Keeping process paperwork and employment records
  • Documented corrective actions/performance review
  • Coordinate employee safety, welfare and wellness, injury reports
  • Maintain the human resource information system, employee database, payroll

Customer Service Coordinator

Alorica
Madison, Al
01.2019 - 06.2020
  • Provided high quality customer service
  • Assisted policy holder with enrolling in, managing health insurance plans
  • Guided customers through claims, copay etc
  • Processed billing inquiries, claims, eligibility inquiries
  • Resolved customer issues related to coverage and achieving a 95% customer satisfaction rating

* Promoted - Human Resource Administration

Technicolor
Huntsville, Al
06.2018 - 01.2019
  • Plan and conduct new employee orientation
  • Develop and implement human resources policies and procedures
  • Administer compensation and benefits
  • Support annual salary review
  • Implement and monitor performance management system
  • Administer employee discipline processes
  • Review and update employee rules and regulations
  • Maintain knowledge of legal requirements and government reporting regulations affecting HR functions

Bulk Picker/ Machine Operator

Technicolor
Huntsville, Al
01.2017 - 05.2018
  • Packing DVDs and Blu-rays
  • Assembly line for shipment and returns
  • Operated DVD and Blu-ray machine
  • Ensure materials are properly loaded correctly
  • Material handling, maintain order records

Education

Diploma -

Decatur High School
Decatur
05-2017

Skills

  • Employee Relations
  • Human resource
  • Candidate Screening
  • Onboarding
  • Recruiting
  • Microsoft Word
  • Microsoft Excel
  • Interpreter
  • Fluent Spanish
  • Maintaining employee database
  • Avionte
  • Rapid
  • Machine Operator
  • Kyoto & Tem Cert

Languages

  • English
  • Spanish
  • Guat.

References

References upon Request

Willing to relocate

  • Cullman, Al
  • Decatur, Al
  • Athens, Al
  • Hartselle, Al

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Bilingual HR Recruiter

AllianceHR
01.2022 - Current

Human Resource Coordinator

Gemstone Food
07.2020 - 12.2021

Customer Service Coordinator

Alorica
01.2019 - 06.2020

* Promoted - Human Resource Administration

Technicolor
06.2018 - 01.2019

Bulk Picker/ Machine Operator

Technicolor
01.2017 - 05.2018

Diploma -

Decatur High School

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Cicilia Ramirez