Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cidmagely Burch

Tampa,Florida

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. History managing large amounts of inbound calls and Offers skills paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Staples
Tampa, FL
05.2024 - 07.2024
  • Built rapport with customers through individualized attention and ongoing support, resulting in long-term relationship development.
  • Proactively identified customer requirements and successfully increased sales through strategic upselling of supplementary products or services.

Recruit

Marine Corps
Tampa, FL
09.2022 - 10.2023

Education

High School Diploma -

Jefferson High School
Tampa, FL
05-2023

Skills

  • Scheduling
  • Consultative Sales
  • Product Knowledge
  • Call Management
  • Account updating
  • Complaint resolution
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • High-energy attitude
  • Client Relations
  • Research
  • Microsoft PowerPoint
  • Credit card payment processing
  • Building rapport

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Staples
05.2024 - 07.2024

Recruit

Marine Corps
09.2022 - 10.2023

High School Diploma -

Jefferson High School
Cidmagely Burch