Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cidney Thicklin

South Holland,Illinois

Summary

Punctual professional committed to satisfying customer needs and meeting demands. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Possessing excellent clerical and team support abilities. Devoted to strong and positive client relationships

Overview

5
5
years of professional experience

Work History

Real Estate Agent

Infiniti Properties
Homewood, IL
07.2023 - Current
  • Provide professional customer service, real estate expertise, and meet client needs resulting in satisfied clients and positive interactions.
  • Develop networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Draft contracts, purchase agreements, closing statements and leases.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.

Store Manager

The Children's Place
Chicago, IL
02.2022 - 10.2023
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Sales and Service Representative

T-Mobile
Chicago, IL
01.2022 - 01.2023
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided customer service and sales support to customers over the phone.

Department Manager

Walmart
Chicago, IL
03.2019 - 11.2021
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with shoppers.
  • Analyzed reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Handled shift overstock, restocking and inventory control.

Education

License -

Chicago Real Estate School
Chicago, IL
11-2021

Some College (No Degree) -

Governors State University
University Park, IL

Skills

  • Customer Consulting
  • Data Analysis
  • Marketing
  • Customer Relationship Management (CRM)
  • Promotional Support
  • Microsoft Office
  • Call Handling

Timeline

Real Estate Agent

Infiniti Properties
07.2023 - Current

Store Manager

The Children's Place
02.2022 - 10.2023

Sales and Service Representative

T-Mobile
01.2022 - 01.2023

Department Manager

Walmart
03.2019 - 11.2021

License -

Chicago Real Estate School

Some College (No Degree) -

Governors State University

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Cidney Thicklin