Ciearra Laurance
Westminster,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Qualified with strong background in training and development. Successfully led teams to improve performance and enhance training programs. Demonstrated expertise in curriculum design and effective communication.
Overview
10
10
years of professional experience
Work History
Head Trainer Server/ Bartender
Pinstripes
3849 Gallagher Dr, Edina, MN 55435
11.2023 - 01.2026
- Enhanced trainee performance by implementing innovative and interactive training methods tailored to individual needs.
- Provided constructive feedback to trainees throughout their learning journey, enabling them to refine their skills continuously.
- Established a culture of continuous learning by promoting self-directed development opportunities for employees.
- Mentored junior trainers, providing guidance on effective teaching techniques and professional development strategies.
- Implemented effective time management techniques and maximized POS system utilization to streamline processes.
- Successfully performed opening and closing duties for server/bartending positions.
- Assisted in maintaining cleanliness and organization of dining areas, ensuring compliance with health standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Shift Leader
ZZQ SMOKEHOUSE
3390 Coachman Rd #204, Eagan, MN 55121
11.2015 - 11.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enhanced understanding of spirits and cocktail preparation to elevate customer experiences.
Personal Trainer
Self Employed
Online, MN
01.2021 - 10.2021
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Exceeded goals through effective task prioritization and great work ethic.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Designed specific workout systems for individual clients based on performance ability.
Education
Associate of Science - Biochemistry
Normandale Community College
Minneapolis, MN12-2027
Associate Of General Studies -
Normandale Community College
Minneapolis, MN05-2022
Certificate Of Spanish -
Normandale Community College
Minneapolis, MN12-2021
Skills
- Role Modeling
- Managing Operations and Efficiency
- Verbal and Written Communication
- Sales Reporting
- Team Leadership
- Conflict Resolution
- Assigning Work
- POS System Operations
- High-Volume Environments
- Memory retention
- Professional appearance
- Alcohol awareness
- Beverage preparation
Languages
Spanish
Full Professional
Timeline
Head Trainer Server/ Bartender
Pinstripes
11.2023 - 01.2026
Personal Trainer
Self Employed
01.2021 - 10.2021
Shift Leader
ZZQ SMOKEHOUSE
11.2015 - 11.2022
Associate Of General Studies -
Normandale Community College
Certificate Of Spanish -
Normandale Community College
Associate of Science - Biochemistry
Normandale Community College