Cienna Alvira
Irving,TX
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Clerk II
Dallas County Purchasing
Dallas, TX
07.2026 - Current
- Processed purchase orders and requisitions efficiently, ensuring timely procurement of goods and services.
- Assisted in vendor management by maintaining accurate supplier records and communication logs.
- Coordinated with departments to gather purchasing requirements and resolve discrepancies promptly.
- Maintained compliance with purchasing policies while facilitating contract negotiations with vendors.
- Developed proficiency in procurement software, enhancing data entry accuracy and retrieval speed.
- Supported budget monitoring by compiling expenditure reports for departmental review and analysis.
Customer Service Liaison
State of Arizona, Department of Housing
Phoenix, AZ
08.2024 - 05.2026
- Assisted clients with housing inquiries, providing accurate information and resources.
- Facilitated communication between clients and housing programs to enhance service delivery.
- Resolved customer complaints efficiently, ensuring client satisfaction and timely follow-up.
- Developed informational materials to streamline client understanding of housing services available.
- Maintained and organized program documentation in compliance with federal and state regulations, supporting audit readiness and reporting needs.
- Backup aid for payroll, procurement, and notary services
Security Officer Specialist
Mortgage Matchup Center
Phoenix, AZ
09.2022 - 05.2024
- Conducted regular patrols to identify and mitigate potential security risks.
- Monitored surveillance systems to detect suspicious activities and incidents.
- Collaborated with local law enforcement during emergency situations to ensure rapid response.
- Enforced security protocols to maintain a safe environment for clients and employees.
- Maintained communication with management regarding ongoing security concerns and recommendations for enhancements.
Financial Aid Federal Work Study
Maricopa Community College
Avondale, CO
08.2020 - 08.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Served as first point of contact for students, providing guidance on financial aid processes and resolving account inquiries. Entered, reviewed, and maintained financial data in PeopleSoft, ensuring accuracy and compliance with institutional policies.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
MBA - Business Administration and Management
Valdosta State University
Valdosta, GA05-2027
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University
Tempe, AZ05-2024
Skills
- Database management
- Database entry
- Data entry
- Billing and coding
- Vendor management
- Procurement analysis
- Schedule and calendar management
- Billing and invoicing
Timeline
Clerk II
Dallas County Purchasing
07.2026 - Current
Customer Service Liaison
State of Arizona, Department of Housing
08.2024 - 05.2026
Security Officer Specialist
Mortgage Matchup Center
09.2022 - 05.2024
Financial Aid Federal Work Study
Maricopa Community College
08.2020 - 08.2022
MBA - Business Administration and Management
Valdosta State University
Bachelor of Arts - Organizational Leadership (Project Management)
Arizona State University