MARGARET SUGG
SAN ANTONIO,TX
Summary
Results-oriented professional emphasizing attention to detail and a strong work ethic to foster collaboration and resolve challenges effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CLERK II
Department of Health and Human Services
San Antonio, TX
03.2026 - Current
- Assist Eligibility Workers and clients and verify information to establish eligibility for different financial and medical programs including the Special Nutrition Assistance Program or SNAP (formerly Food Stamps), Temporary Assistance for Needy Families (TANF), Medicaid and MEPD. Work primarily with clients who require financial assistance to maintain a standard of living compatible with health and safety while working to achieve self-sufficiency. Prepares and proofreads correspondence, forms, and other documents, such as letters, memos, travel or purchase vouchers, using a computer and software. Communicates on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. Opens, dates, sorts, or distributes mail (for example, incoming/outgoing mail, reports, documents, printouts). Maintains records, files, or logs (for example, administrative, personnel, contract, correspondence, forms, documents, purchasing, case files, tracking logs, files/documents on diskette) including filing, retrieving, or purging. Batches forms prior to data entry. Assembles materials into packets. Screens, codes or corrects, and data enters documents.
SECURITY SPECIALIST
MVM INC
San Antonio, TX
06.2023 - 06.2025
- Reviewed candidate background and security documents, including SF85P forms, credit reports, DMV records, and criminal history checks across various Texas counties. Identified document errors and communicated required corrections to candidates, ensuring accuracy and compliance. Ordered and evaluated background reports via ScoutLogic and other platforms to support security clearance processes. Prepared and submitted completed security packages through NBIS for eApp initiation. Managed fingerprinting processes for the ORR contract, including shipping fingerprint kits via FedEx and providing detailed instructions to candidates. Oversaw electronic fingerprint appointment coordination for the ICE and GTMO contracts, maintaining continuous candidate communication. Served as the primary point of contact for both ORR and GTMO contracts until termination, ensuring seamless processing and compliance. Supported candidates in completing eApp corrections and additional security tasks in collaboration with Security Specialists. Maintained an active Public Trust clearance for both ORR and GTMO government contracts. Conducted quarterly and annual audits of employee and candidate records to ensure security and compliance standards. Updated and maintained department Standard Operating Procedures (SOPs) to align with evolving requirements. Operated independently in a remote work environment, consistently meeting deadlines and maintaining high-quality work output.
Health Insurance Specialist
Benefit Recovery
Houston, TX
10.2017 - 06.2023
- Managed billing and collections for 20 Military Treatment Facilities, ensuring timely resolution of outstanding accounts. Processed billing corrections and submitted revised invoices to various insurance companies to expedite payment. Issued delinquent and final notices to patients while maintaining a professional, customer-focused approach during billing inquiries. Contacted multiple insurance providers to verify patient eligibility and resolve claim status issues. Transferred unpaid debt to the Federal Debt Program (Fed Debt) for further collection efforts. Utilized DEERS and AHLTA systems to verify active military status, dependent eligibility, and foreign military enrollment. Prepared and submitted weekly, monthly, and annual reports to management, tracking billing performance and account status. Operated independently in a remote work environment, consistently meeting deadlines with minimal supervision.
Health Insurance Specialist
Benefit Recovery
Houston, TX
11.2012 - 03.2016
- Collected health insurance documents from patients and updated hospital billing systems with accurate contact information, including addresses and phone numbers. Uploaded verified insurance information to the billing department to support accurate claims processing. Conducted weekly briefings with clinic commanders to provide updates on insurance collection processes and performance. Traveled weekly to Dyess Air Force Base to assist with implementing insurance collection procedures and provided on-site training to personnel. Maintained and updated daily spreadsheets in Microsoft Excel and Word to track collections and insurance data.
Courier Specialist
Westamerica Bank
San Rafael, CA
01.2005 - 09.2009
- Prepared contracts and supporting documentation for 80 locations under courier and Brinks service agreements. Managed daily spreadsheets to track contract statuses and process payments efficiently. Communicated with branch locations to answer inquiries and facilitate the completion of new customer contracts. Traveled annually to the Brinks location to conduct cash vault audits, ensuring compliance and accuracy.
Loan Officer
US Bank
Fallon, NV
01.2000 - 09.2004
- Processed customer transactions including deposits, withdrawals, and loan payments with accuracy and efficiency. Informed customers about available banking products, services, and pre-approvals for credit cards to support financial needs. Promoted to Loan Officer based on performance and customer service skills. Opened new checking and savings accounts, ensuring accuracy and compliance with banking regulations. Submitted applications for credit cards, auto loans, and personal loans, guiding customers through the process. Provided ongoing updates to customers regarding required loan documentation and next steps. Conducted loan reviews and facilitated the signing of loan documents with customers, ensuring clarity and compliance. Traveled to Oregon to train employees on the new bank computer system, providing hands-on support and ensuring successful system adoption.
Education
High School Diploma - General High School Curriculum
Churchill County High School
Fallon, NVBusiness Administration and Management
Howard Community College
San Angelo, TXSkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Administrative tasks
- Relationship building
- Prioritization
- Document management
- Database management
- Research
- Multitasking
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexible and adaptable
- Organizational skills
- Customer service
- Microsoft office
- Software proficient
Certification
HIPAA and Cyber Security Annual Training certificates. NBIS training certificate.
Additional Information
- Active Public Trust Clearance T4 (GTMO, ICE, and ORR, Department of Homeland Security government contracts)
- DOD Security Clearance (Contract Work Fort Sam Houston and Goodfellow AFB Texas)
- Access to Fed Debt, DEERS and AHLTA.
- Proficient with Excel and Word.
Timeline
CLERK II
Department of Health and Human Services
03.2026 - Current
SECURITY SPECIALIST
MVM INC
06.2023 - 06.2025
Health Insurance Specialist
Benefit Recovery
10.2017 - 06.2023
Health Insurance Specialist
Benefit Recovery
11.2012 - 03.2016
Courier Specialist
Westamerica Bank
01.2005 - 09.2009
Loan Officer
US Bank
01.2000 - 09.2004
High School Diploma - General High School Curriculum
Churchill County High School
Business Administration and Management
Howard Community College