Ciera Grier
Jacksonville
Summary
Youth Care Specialist with extensive experience in crisis intervention and youth advocacy, adept at implementing therapeutic programs to foster resilience. Proven track record in managing care plans and enhancing patient recovery rates through personalized strategies. Passionate about leveraging data analysis and public speaking skills to drive positive outcomes for at-risk youth.
Overview
3
3
years of professional experience
Work History
Youth Care Specialist
Youth Crisis Center
06.2024 - Current
- Provide crisis intervention and support to at-risk youth
- Implement therapeutic programs, fostering resilience and personal growth in challenging situations
- Develop and execute individualized care plans, tracking progress and adjusting strategies to ensure optimal outcomes for youth in crisis
Front Office Assistant
Douglas Anderson School of Arts
10.2023 - 06.2024
- Manage front office operations, coordinate schedules, and assist faculty
- Foster positive relationships with students, parents, and staff
- Streamline administrative processes, reducing wait times and improving efficiency
Customer Service Representative
Enterforce, Inc.
06.2023 - 08.2023
- Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies
- Provided empathetic support to diverse clientele, ensuring positive experiences
- Meticulously documented customer interactions, ensuring accurate record-keeping
Certified Nursing Assistant
Baptist Health
08.2021 - 06.2023
- Managed electronic health record documentation, ensuring 100% accuracy and compliance with healthcare regulations
- Coordinated with a multidisciplinary healthcare team to develop and execute personalized care plans, enhancing patient recovery rates by 20%
- Trained 10 new staff members in CNA best practices, promoting a culture of continuous improvement and professional development
Education
Bachelor - Psychology
University of Central Florida
Orlando, FL12.2020
Associate Of Arts - Psychology
Florida State College At Jacksonville
Jacksonville05.2017
Skills
- Data Analysis
- Clerical
- Interpersonal Communication
- Microsoft Office
- Records management
- Computer Navigation
- Google Suite
Timeline
Youth Care Specialist
Youth Crisis Center
06.2024 - Current
Front Office Assistant
Douglas Anderson School of Arts
10.2023 - 06.2024
Customer Service Representative
Enterforce, Inc.
06.2023 - 08.2023
Certified Nursing Assistant
Baptist Health
08.2021 - 06.2023
Bachelor - Psychology
University of Central Florida
Associate Of Arts - Psychology
Florida State College At Jacksonville
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