Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Ciera Matlock

North Brunswick

Summary

Dedicated and detail-oriented healthcare administration professional with over 4 years of experience as a front office supervisor. Proven expertise in managing daily operations in a fast-paced medical setting, including HIPAA compliance, medical records handling, insurance authorizations/denials, and schedule coordination. Skilled leader with a strong track record of effectively managing team performance, organizing patient-centered marketing events, and optimizing front-office workflows to enhance operational efficiency. Passionate about driving quality care through organized, compliant, and compassionate administrative support.

Overview

6
6
years of professional experience

Work History

Front Office Supervisor

PT Solutions
North Brunswick
07.2021 - Current
  • Supervised front office staff to ensure efficient daily operations.
  • Managed patient scheduling and appointment coordination for optimal workflow.
  • Trained new employees on office protocols and customer service standards.
  • Handled patient inquiries and resolved issues with professionalism and care.
  • Monitored office performance metrics to identify areas for improvement.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
  • Supervised front office staff, including hiring and training new employees.
  • Verified patient insurance eligibility and benefits for accurate billing processes.
  • Utilized electronic health record systems to update patient information efficiently.
  • Reviewed and appealed denied claims using established guidelines and protocols.
  • Analyzed denial trends to identify root causes and improve processes.

Administrative Assistant

Life Psyhcotherapy
East Brunswick
02.2025 - 06.2025
  • Managed scheduling and appointments for therapists and clients.
  • Assisted in maintaining confidential client records in electronic systems.
  • Supported billing processes by verifying insurance information and payments.
  • Trained new administrative staff on office protocols and software usage.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Retail Sales Associate

Bath & Body Works
North Brunswick
10.2021 - 01.2022
  • Assisted customers with product selection and provided product knowledge.
  • Maintained sales floor organization to enhance customer shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Handled inventory management, including restocking and product rotation.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Guest Service Representative

Target
North Brunswick
11.2020 - 06.2021
  • Provided guests with positive experience and professional impression.
  • Greeted and welcomed guests upon arrival, providing exceptional customer service.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted in training new employees on proper procedures related to guest services operations.
  • Processed payments for services rendered utilizing point-of-sale systems.

Member Service Supervisor

Bj's Wholesale Club
North Brunswick
05.2019 - 11.2020
  • Managed scheduling and staffing to optimize department coverage.
  • Resolved member inquiries and complaints effectively and efficiently.
  • Trained staff on membership benefits and product knowledge.
  • Monitored daily operations to maintain high service standards.
  • Provided guidance and support to team members when needed.

Education

Bachelor of Science - Psychology

Rutgers University
New Brunswick, NJ
05-2024

Associate of Science - Psychology

Middlesex County College
Edison, NJ
05-2022

Skills

  • Patient scheduling
  • Billing support
  • Team leadership
  • Attention to detail
  • Problem solving
  • Insurance verification
  • Electronic health records
  • Event coordination
  • Database entry
  • Spreadsheet development
  • Multi-line phone systems
  • Microsoft Excel

Accomplishments

  • Employee of the quarter (2025)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant

Life Psyhcotherapy
02.2025 - 06.2025

Retail Sales Associate

Bath & Body Works
10.2021 - 01.2022

Front Office Supervisor

PT Solutions
07.2021 - Current

Guest Service Representative

Target
11.2020 - 06.2021

Member Service Supervisor

Bj's Wholesale Club
05.2019 - 11.2020

Bachelor of Science - Psychology

Rutgers University

Associate of Science - Psychology

Middlesex County College

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