Ciera McFarland
Lenexa,KS
Summary
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
The Reserve at Lenexa
Lenexa, KS
02.2023 - Current
- Coordinated tenant communication and resolved inquiries to enhance resident satisfaction.
- Assisted in managing property operations, ensuring compliance with regulations and policies.
- Implemented maintenance request tracking system, improving response times for service requests.
- Developed and maintained strong relationships with vendors for efficient service delivery.
Beauty Advisor
Nordstrom
Overland Park, KS
02.2017 - 05.2020
- Made recommendations of appropriate products to meet customers’ individual needs.
- Evaluated customer skin to determine unique conditions and skin type.
- Finalized purchases and processed payments.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Accomplished and surpassed sales goals on a regular basis.
- Kept counter and display areas in a clean and neat fashion.
Data Entry Specialist
Birch communications
Emporia, KS
11.2015 - 02.2017
- Identified, corrected and reported data entry errors.
- Sorted source documents and organized to be filed.
- Input client information into spreadsheets and the company database.
- Compiled data from source documents prior to data entry.
Education
Professional Certificate - Customer Experience & Client Support
Entourage College Institute
Lenexa, KS2018
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Staff management
- Property management
- Payment collection
- Onsite tours
- Property inspections
- Rent collection
- Housing regulations
- Application process proficiency
- Policy enforcement
- Appointment scheduling
- Occupancy management
- Property maintenance
- Activity planning
- Issue escalation
- Eviction coordination
Timeline
Assistant Property Manager
The Reserve at Lenexa
02.2023 - Current
Beauty Advisor
Nordstrom
02.2017 - 05.2020
Data Entry Specialist
Birch communications
11.2015 - 02.2017
Professional Certificate - Customer Experience & Client Support
Entourage College Institute