Ciera McHatten
Mesa,Arizona
Summary
Proven, results-driven Talent Management leader with extensive experience in HR operation strategies, including talent acquisition, that foster organizational growth and creating positive workplace environments where individuals thrive and businesses succeed. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Manager
PCRK Group
03.2023 - Current
- Spearheaded strategic talent acquisition initiatives across 131 locations in 13 states, enhancing recruitment efficiency and effectiveness by implementing innovative technologies and workflows, resulting in a 50% increase in hiring success rate within the first year.
- Directed a team of 7 Recruitment Specialists, fostering a high-performance culture through clear goal-setting and regular performance metrics evaluation, which contributed to a 60% improvement in team productivity.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Collaborated with department heads to forecast future hiring needs based on business growth projections, ensuring readiness to scale.
Senior Talent Acquisition Partner- MSP
Magnit Global
06.2021 - 01.2023
- Developed and delivered diverse talent pipelines for both current and future roles for 6 clients, actively networking and building strong relationships with diverse candidates and organizations.
- Managed onboarding and training for new employees in the U.S.
- Negotiated offers with candidates, balancing organizational needs with individual requirements to secure top talent for key roles.
- Conducted market research to stay informed about industry trends, competitive landscapes, and changes in labor laws affecting talent acquisition practices.
- Established and led new employee resource groups dedicated to supporting women, people of color, and employees with disabilities, providing additional resources in the workplace.
- Leveraged technology solutions to automate repetitive tasks and improve overall efficiency in the talent acquisition process.
RPO Recruiter Consultant
ManpowerGroup Talent Solutions
09.2019 - 06.2021
- Managed full - cycle recruiting process for up to 45 skilled and professional job requisitions in renewable energy and financial field (engineering, executives, tax professionals and pharmaceuticals).
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
People Operations Manager
Bison Workforce Solutions
08.2014 - 09.2019
- Established the Milwaukee, WI office, assembling a new team of 4, which was instrumental in fostering a culture of open communication and trust, significantly enhancing operational cohesion across 6 offices.
- Led a process re-engineering project, consolidating end-to-end service processes and reducing paperwork by 60%, thereby streamlining communication flow and improving operational efficiency.
- Formulated and executed a comprehensive performance evaluation system, facilitating constructive feedback sessions that promoted continuous improvement and career development, resulting in a 40% increase in productivity and maintaining a low 5% turnover in ACE industry, IT, and Aerospace roles.
- Facilitated conflict resolution sessions between employees when necessary, resulting in improved workplace harmony.
Corporate Recruiter
Van Ru Credit Corporation
06.2011 - 08.2014
- Performed full cycle talent acquisition process for non-exempt call center positions, which in turn eliminated third party recruiting contracts.
- Implemented performance-based metrics to improve recruiting process and EEOC sourcing.
- Completed paperwork and work authorization forms after hiring new employees.
- Collaborated with managers to identify and address employee relations issues.
- Conducted regular check-ins with new hires during their probationary period to address any concerns or challenges early on, promoting long-term employee retention rates.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN08.2023
Skills
- HR certified: SHRM-CP in progress
- Team Leadership, Coaching and Mentoring
- Leadership Training and Development
- Strategic Talent management
- Forecasting Employment Needs
- Global recruitment
- Social Media Recruiting and Recruitment Marketing
- Employer Branding
- Microsoft Word/Excel/Outlook, ATS, CRM, HRIS, Internet Research and more
- Adaptability and Flexibility
- Problem-solving abilities
Accomplishments
I have successfully devised and implemented a comprehensive talent management strategy at Bison Workforce Solutions leading to a 20% improvement in employee retention and 50% increase in hiring. Championed data-driven decision-making in HR processes, generating comprehensive reports to track key HR metrics and performance indicators, thereby informing strategic decisions that led to a 40% enhancement in operational efficiency.
Timeline
Talent Acquisition Manager
PCRK Group
03.2023 - Current
Senior Talent Acquisition Partner- MSP
Magnit Global
06.2021 - 01.2023
RPO Recruiter Consultant
ManpowerGroup Talent Solutions
09.2019 - 06.2021
People Operations Manager
Bison Workforce Solutions
08.2014 - 09.2019
Corporate Recruiter
Van Ru Credit Corporation
06.2011 - 08.2014
Bachelor of Science - Business Administration
Capella University
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