Open To Work
Ciera Risher
Concentrix
Jacksonville,FL
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
HybridRemoteOn-Site
Experienced customer service professional with strong communication skills and ability to handle high-volume inbound inquiries. Focused on team collaboration and consistently achieving results. Reliable and adaptable in dynamic environments. Proficient in problem-solving and maintaining positive customer experience.
1
Language
1
Certification
7
years of professional experience
Work History
Chat Agent
3 Years 6 Months
Concentrix - Jacksonville, FL | 01.2023 - Current
- Connects with customers through instant messaging on a business’s website or mobile app.
- Provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.
- Multi-task between scheduling programs. Respond to multiple customers at once.
Customer Service Representative
5 Months
Solera - Jacksonville, FL | 07.2022 - 12.2022
- Schedule service appointments for customers on behalf of car dealerships
- Effectively communicate promotional incentives to the customers
- Multi-task between scheduling programs, call surveys, and customer conversations
Customer Service Representative
2 Years 7 Months
Football Fanatics - Jacksonville, FL | 11.2019 - 06.2022
- Provide accurate valid and complete information by using the right methods/ tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolutions
- Make at least 50 plus calls a day
Education
High school diploma
First Coast High School - Jacksonville, FL
06.2016
Skills
Writing skills
Microsoft Word
Customer service
Communication skills
Troubleshooting
Computer skills
Data entry
Microsoft Office
Certification
Driver's License
Languages
English
Full Professional
Timeline
Chat Agent
Concentrix
01.2023 - CurrentRead more
Customer Service Representative
Solera
07.2022 - 12.2022Read more
Customer Service Representative
Football Fanatics
11.2019 - 06.2022Read more
First Coast High School - High school diploma,
Read more