Ciera Wickes
Coeymans,NY
Summary
Dynamic Assistant Manager with a proven track record at Jersey Mike's Subs, excelling in customer service and team leadership. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a keen focus on money handling accuracy, achieving a significant reduction in discrepancies. Skilled in conflict resolution and decision-making, fostering a positive and productive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
Glenmont, NY
11.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Licensed Salesperson
Romeo Team Realty
Clifton Park, NY
06.2023 - 01.2025
- Maintained an up-to-date understanding of industry regulations and compliance requirements, ensuring adherence to all applicable laws during sales activities.
- Provided exceptional customer service, responding promptly to inquiries and addressing concerns in a professional manner.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Negotiated prices, terms of sales and service agreements.
CNA
Riverside Center For Rehabilitation and Nursing
Rensselaer, NY
09.2021 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
High School Diploma -
Ravena Coeymans Selkirk
Ravena, NY01.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Conflict resolution
Timeline
Licensed Salesperson
Romeo Team Realty
06.2023 - 01.2025
CNA
Riverside Center For Rehabilitation and Nursing
09.2021 - 08.2024
Assistant Manager
Jersey Mike's Subs
11.2020 - Current
High School Diploma -
Ravena Coeymans Selkirk