Cierra A. Veale
Portsmouth,VA
Summary
Motivated professional with knowledge in administration, processing data bases in high volume environment and warehouse equipment Efficient Clerk known for high productivity and ability to complete tasks swiftly. Possess specialized skills in data entry, record keeping, and customer service. Excel in time management, communication, and organizational abilities, ensuring seamless office operations and positive client interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Behavioral Health Tech
Bon Secours Maryview Medical Center
Portsmouth, VA
12.2024 - Current
- Assist in the treatment of patients with behavioral disorders, mental illnesses, and developmental disabilities by implementing treatment plans, observing patient behavior, and assisting with daily living activities.
- Observe patient behavior, record progress, and report any changes to medical staff.
- Assist with intake and discharge processes.
- Provide support and intervention during a crisis.
- Communicate effectively with patients, families, and other healthcare professionals.
- Create a safe and supportive environment for patients.
Hospital Operations Coordinator
Agiliti Health
Portsmouth, VA
05.2023 - Current
- Basic understanding of the existing contract between the company and the customer, including the ability to facilitate this document.
- Work with HQC to ensure that equipment is functioning at the highest standards. Assist in the oversight of the equipment flow while redirecting and allocating resources. Maintaining the necessary inventory of equipment, equipment productivity, supplies, and support structure to ensure an effective and functional Asset Management Program.
- Investigate nursing staff concerns and opportunities for improvement in lieu of the Operations Manager, Hospital. Implement appropriate courses of action in a clear, concise, and professional manner.
- Facilitate, educate, and deliver the HST training manual for each employee.
- Provide ongoing supervision of all HST personnel in the daily operation of the ASSET360. Coach staff in problem-solving, effective communication, and conflict-resolution situations. Work with the Operations Manager of the hospital to develop career path opportunities for all FTEs.
Direct Support Professional
Moore House
Portsmouth, VA
01.2017 - 05.2023
- Assists individuals with intellectual and developmental disabilities in their daily lives by providing support with personal care tasks, life skills development, medication management, transportation, and overall safety, aiming to promote independence, while fostering positive relationships, and maintaining a safe living environment.
- Assisting with bathing, dressing, eating, toileting, and other personal hygiene needs.
- Teaching and supporting individuals in learning daily living skills, like cooking, cleaning, budgeting, and managing personal schedules.
- Responding to emergencies and ensuring the safety of individuals in their care.
- Understanding and responding to the needs of individuals with disabilities, with genuine care and patience.
Invoice Processor and Accounts Receivable
Samuel I. White
01.2010 - 01.2016
- Generated invoices in Solomon, an accounting system.
- Manual submissions, according to the submission guidelines.
- Attached backup documentation.
- Validated reinstatement and payoff invoices daily.
- Completed imports daily via New Invoice, and I-clear.
- Ensured that all invoices were stamped and logged daily.
- Researched invoices with errors.
- Maintained responsibility for various accounts in regard to cutting checks to the clerk of court.
- Ensured confidentiality when dealing with outside sources on mortgage accounts.
- Reconciled invoicing issues, dealing with correct billed amounts.
Education
High School Diploma -
I.C. Norcom
Portsmouth, VA06-2006
Some College (No Degree) - General Studies
Tidewater Community College
Portsmouth, VASkills
- Microsoft Office programs (Word, Outlook, PowerPoint, Excel)
- QuickBooks
- Organized and detail-oriented
- Create positive impressions
- Team player and responsible leader
- Communication, writing, and interpersonal skills
- Resolve conflicts
Affiliations
- Volunteering with hospital involvements and participating in recognition of daisy and roose awards to the employee's who goes over and beyond in their positions.
- Providing assistance with CPR training for new employees hired through Bon Secours.
Certification
- CPR
- BLS
Accomplishments
- In my role, I have received customer service and leadership awards for being able to recognize problems and the ability to implement solutions during the incident. Without letting those issues significantly grow before getting resolved, I have went over and beyond to show empathy letting customers and patients understand my role and making sure I achieve their trust that I am the individual to make sure they're happy when leaving the facility. It is very important to show gratitude and sportsmanship while working in healthcare. Not only do I have those qualities in the healthcare field, my efficiency and willingness to learn my position with the longshoreman will be open to expand my knowledge of my position with the company.
References
References available upon request.
Timeline
Behavioral Health Tech
Bon Secours Maryview Medical Center
12.2024 - Current
Hospital Operations Coordinator
Agiliti Health
05.2023 - Current
Direct Support Professional
Moore House
01.2017 - 05.2023
Invoice Processor and Accounts Receivable
Samuel I. White
01.2010 - 01.2016
High School Diploma -
I.C. Norcom
Some College (No Degree) - General Studies
Tidewater Community College