Outdoor activities
Cierra Biswell
Store Associate
Moline,IL
Summary
Reliable and upbeat store associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Store Associate
Aldi Grocery
Rock Island, IL
08.2019 - Current
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Answered questions about store policies and addressed customer concerns.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
Retail Sales Associate
Ducky's Formal Wear
Moline, IL
01.2019 - 05.2021
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answered questions about store policies and addressed customer concerns.
Hostess
Buffalo Wild Wings
Moline, IL
08.2015 - 10.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
Clinical Assistant
Family Care Partners Of The Quad Cities
Bettendorf, IA
08.2014 - 11.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Data chart entry, make phone calls to patients for appointment scheduling purposes.
Education
Associate of Arts - Liberal Arts And General Studies
Black Hawk College
Moline, IL 08.2017 - 05.2020
High School Diploma -
Rock Island High School
Rock Island, IL 08.2013 - 05.2017
Skills
Organization
Cash register operation
Good listening skills
Leadership
Customer Service
Conflict resolution
Accomplishments
- Successfully assisted a customer with product or purchase selections.
- Achieved daily speed or goal on store register; 1,100 or above per customer in order to keep product prices and staff numbers as low as possible.
- Built affinity with customers by asking questions and utilizing effective listening skills.
Additional Information
- Received scholarship in order to continue softball career for Black Hawk College.
- Received second degree black belt in Taekwondo.
Interests
Softball
Hot Yoga
Photography
Timeline
Store Associate
Aldi Grocery
08.2019 - Current
Retail Sales Associate
Ducky's Formal Wear
01.2019 - 05.2021
Associate of Arts - Liberal Arts And General Studies
Black Hawk College
08.2017 - 05.2020
Hostess
Buffalo Wild Wings
08.2015 - 10.2018
Clinical Assistant
Family Care Partners Of The Quad Cities
08.2014 - 11.2017
High School Diploma -
Rock Island High School
08.2013 - 05.2017