Cierra Borowski
Shrewsbury,MA
Summary
Motivated Pharmacy Intern with over seven years of extensive experience in the field. Demonstrates exceptional communication skills, effectively engaging with patients and collaborating with fellow team members. Possesses a strong knowledge base in various pharmacy tasks, including filling prescriptions, order entry, and both sterile and non-sterile compounding.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
ProCare LTC of MA
05.2023 - Current
- Filled prescriptions that come in for patients that reside in nursing homes, skilled nursing facilities and rehabilitation centers.
- Speak with the data entry technicians and pharmacists about incoming prescriptions and watch for an errors in directions and quantity.
- Manage technicians and delegate daily tasks to increase the workflow to make sure the medications go out at the correct time to the correct patient at the correct facility.
- Communicate with courier services for STAT orders.
- Making non-sterile compounded medications such as Proton Pump Inhibitors, mouthwashes, creams and ointments.
- Making sterile compounded medications in a hood.
Pharmacy Operations Manager
Walgreens
10.2022 - 05.2023
- Manage the other technicians by delegating daily/weekly tasks.
- Making the weekly schedule to balance technician hours to make sure the pharmacy could be operated efficiently.
- Assisting patients with their prescriptions at the register as well as any insurance discrepancies that may come up, as well as contacting the insurance companies for clarifications.
- Keeping track of metrics such as adherence of medications and number of refills.
Senior Pharmacy Technician
Walgreens
03.2021 - 10.2022
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers at both the register and drive thru windows.
- Developed strong relationships with patients through empathetic listening and referring them to the pharmacist for any medication usage or side effect questions.
- Took verbal prescription orders over the phone from doctor's office and scanned them into the system for the pharmacist to verify for fulfillment.
- In January of 2021, during the height of the Covid-19 pandemic became certified to give immunizations for patients coming into the pharmacy. Both scheduled the appointments as well as administered the vaccines.
- Schedules and administered Covid-19 tests through the drive thru window.
Pharmacy Technician
CVS
05.2017 - 03.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers, asking the pharmacist for assistance when needed.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Supervisor
CVS Health
07.2016 - 05.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and counted the registers at the end of each shift.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Cashier
CVS Health
09.2013 - 07.2016
- Helped customers ring out their purchases at the register, handled financial transactions, provided excellent customer service, answered general phone calls, put returned items back on the shelf, scanned out damaged items and filed the correct paper work to go with them, stocked the shelves, put up sales signs at the start of a new week, and took them down at the end of the week
Education
PharmD - Pharmacy
MCPHS
Worcester05.2027
Bachelor of Arts - Animation and Interactive Media
Montserrat College of Art
Beverly, MA05.2016
Skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Problem-solving skills
- Aseptic Technique
- Pharmacy Software Experience
- Pharmaceutical Calculations
- Pharmacy Law Compliance
Certification
- Massachusetts Certified - October 2017
- PTCB Certified - April 2019
- APhA Immunization Certified - January 2021
- MA Pharmacy Intern September - 2024
Timeline
Pharmacy Technician
ProCare LTC of MA
05.2023 - Current
Pharmacy Operations Manager
Walgreens
10.2022 - 05.2023
Senior Pharmacy Technician
Walgreens
03.2021 - 10.2022
Pharmacy Technician
CVS
05.2017 - 03.2021
Shift Supervisor
CVS Health
07.2016 - 05.2017
Cashier
CVS Health
09.2013 - 07.2016
- Massachusetts Certified - October 2017
- PTCB Certified - April 2019
- APhA Immunization Certified - January 2021
- MA Pharmacy Intern September - 2024
PharmD - Pharmacy
MCPHS
Bachelor of Arts - Animation and Interactive Media
Montserrat College of Art
Similar Profiles
Joseph Gangi, MA & CPhTJoseph Gangi, MA & CPhT
Order Entry Pharmacy Technician at ProCare LTC Pharmacy Now ClarestOrder Entry Pharmacy Technician at ProCare LTC Pharmacy Now Clarest
Dr. Adedoyin Adebogun, Pharm D, MBADr. Adedoyin Adebogun, Pharm D, MBA
Clinical Pharmacist at ProCARE LTCClinical Pharmacist at ProCARE LTC
Samad HussainSamad Hussain
Accounts Payable Associate at Procare LTCAccounts Payable Associate at Procare LTC