Cierra Brown
Blakely,GA
Overview
7
7
years of professional experience
Work History
Support Coordinator
SPECTRACARE
Dothan, Alabama
08.2025 - Current
- Evaluated client needs and crafted personalized care plans, ensuring effective management of diverse caseload to optimize health results.
- Conducted comprehensive case planning by developing and executing personalized service plans that prioritize clients' long-term health and wellness objectives.
- Analyzed client needs for a caseload of 25 individuals to pinpoint challenges and create tailored intervention plans.
- Facilitated comprehensive evaluations of service plans through periodic reassessments and established consistent follow-up with clients through in-home visits.
- Assessed client performance against objectives and verified alignment with service plan requirements.
- Streamlined patient care coordination by engaging with diverse teams, ensuring effective transitions and continuous support for patients.
- Managed daily Medicaid billing operations to support revenue cycle efficiency.
- Evaluated client requirements through interviews to ensure comprehensive Medicaid waiver service delivery.
Credentialing Specialist
MEDICAL SOLUTIONS
Omaha, Nebraska
06.2022 - 08.2025
- Coordinated onboarding activities for healthcare travelers, focusing on reassignment and lapse placements while executing pre-call and follow-up strategies to maintain engagement and support.
- Validated healthcare licenses, certifications, and credentials, ensuring authenticity and adherence to compliance standards.
- Processed background checks and health screenings, ensuring alignment with state and federal guidelines to maintain organizational integrity.
- Executed the processing of HR-related paperwork, including I-9s and tax documents, while coordinating employment testing to enhance recruitment efficiency.
- Engaged in collaborative initiatives with various internal teams and healthcare facilities, ensuring that all traveler placement requirements are met effectively.
- Administered the handling of a large volume of confidential records, maintaining rigorous HIPAA compliance to safeguard information integrity.
- Implemented structured training initiatives to equip new team members with essential knowledge of onboarding procedures and compliance protocols.
- Achieved successful resume updates by effectively gathering client information through multiple communication methods. Enhanced skills checklists by collaborating with clients to identify key competencies. Improved client engagement through proactive follow-up communications.
Dispatcher Office Assistant
BROWN BOYS TRUCKING
Donalsonville, Georgia
05.2019 - 06.2022
- Oversaw documentation and reporting processes by maintaining comprehensive records of all dispatch activities.
- Monitored and enforced adherence to all Federal Motor Carrier Safety Administration (FMCSA) regulations, including Hours of Service (HOS) and safety standards.
- Facilitated real-time communication with drivers through radio, phone, and electronic devices to address unforeseen delays and manage escalations.
- Facilitated client collaboration to guarantee timely freight delivery, proactively resolving scheduling and logistical conflicts.
Economic Support Specialist
DEPARTMENT OF FAMILY AND CHILDREN SERVICES
Donalsonville, Georgia
03.2021 - 11.2021
- Conducted thorough evaluations of applications and documentation to establish eligibility for various public assistance programs, ensuring compliance with regulatory standards.
- Performed thorough data and financial analysis to ensure precise calculation and authorization of benefits, supporting compliance with organizational standards.
- Facilitated client support by tracking case developments and linking individuals to essential resources for self-sufficiency.
- Ensured adherence to relevant regulations and policies through meticulous management of confidential records and case files.
- Provided comprehensive guidance to clients regarding community resources and support services aimed at improving economic stability.
- Facilitated customer satisfaction by addressing questions, elucidating program features, and managing client concerns.
Education
Bachelor of Science - Sociology with Emphasis in Social Work
GRAND CANYON UNIVERSITY
Phoenix, AZ05.2022
Skills
- Microsoft Office Suite Email management Spreadsheet proficiency Document creation Presentation design Database management
- Collaboration tools: Microsoft Teams, Skype, Zoom Real-time messaging Video conferencing
- Regulatory compliance: CMS, HIPAA, Joint Commission, OSHA, state licensure, DOT, FMCSA, OIG
- Appointment scheduling tools: Setmore and Google Calendar
- File management software: MS 20, Pulse, Georgia Gateway
- Document management software: Adobe Acrobat, PandaDocs, DocuSign Digital signature solutions File organization and retrieval
- Background screening
- Credential verification
- Relias platform
Timeline
Support Coordinator
SPECTRACARE
08.2025 - Current
Credentialing Specialist
MEDICAL SOLUTIONS
06.2022 - 08.2025
Economic Support Specialist
DEPARTMENT OF FAMILY AND CHILDREN SERVICES
03.2021 - 11.2021
Dispatcher Office Assistant
BROWN BOYS TRUCKING
05.2019 - 06.2022
Bachelor of Science - Sociology with Emphasis in Social Work
GRAND CANYON UNIVERSITY