Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Cierra Davis

San Antonio

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hostess Trainer

Kickin' Chicken
11.2024 - Current
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Supervised food presentation and plating to enhance visual appeal.

Hostess/Server

IHOP
08.2020 - 02.2022


  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Personal Shopper

Walmart
06.2018 - 06.2019
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Footwear associate

Academy sports and outdoors
09.2014 - 08.2015
  • Used proper sizing and fit guidelines to provide best experience for customers.
  • Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
  • Suggested additional purchases to customers and directed to store locations.
  • Helped customers select shoes to fit specific needs.

Education

Some College - Computer Science, Computer Networking

Benedict College
Columbia, SC
05.2016

High school Diploma - General Studies

Bethune-bowman High School
Rowesville, SC
06.2013

Skills

  • Employee scheduling
  • Exceptional communication
  • Reservation management
  • Strong leadership
  • Task delegation
  • Goal setting
  • Time management

Certification

Food Handler Certification

Assessments

Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues

Personal Information

Authorized To Work: US

Timeline

Hostess Trainer

Kickin' Chicken
11.2024 - Current

Hostess/Server

IHOP
08.2020 - 02.2022

Personal Shopper

Walmart
06.2018 - 06.2019

Footwear associate

Academy sports and outdoors
09.2014 - 08.2015

Some College - Computer Science, Computer Networking

Benedict College

High school Diploma - General Studies

Bethune-bowman High School

Similar Profiles

CREATE PROFILE
Cierra Davis