Cierra Davis
San Antonio
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hostess Trainer
Kickin' Chicken
11.2024 - Current
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
Hostess/Server
IHOP
08.2020 - 02.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Personal Shopper
Walmart
06.2018 - 06.2019
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Footwear associate
Academy sports and outdoors
09.2014 - 08.2015
- Used proper sizing and fit guidelines to provide best experience for customers.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Suggested additional purchases to customers and directed to store locations.
- Helped customers select shoes to fit specific needs.
Education
Some College - Computer Science, Computer Networking
Benedict College
Columbia, SC05.2016
High school Diploma - General Studies
Bethune-bowman High School
Rowesville, SC06.2013
Skills
- Employee scheduling
- Exceptional communication
- Reservation management
- Strong leadership
- Task delegation
- Goal setting
- Time management
Certification
Food Handler Certification
Assessments
Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
Personal Information
Authorized To Work: US
Timeline
Hostess Trainer
Kickin' Chicken
11.2024 - Current
Hostess/Server
IHOP
08.2020 - 02.2022
Personal Shopper
Walmart
06.2018 - 06.2019
Footwear associate
Academy sports and outdoors
09.2014 - 08.2015
Some College - Computer Science, Computer Networking
Benedict College
High school Diploma - General Studies
Bethune-bowman High School
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