Summary
Overview
Work History
Education
Skills
Timeline
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Cierra Fernandez

Cierra Fernandez

Vacherie,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Individual bringing 5+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.

Overview

12
12
years of professional experience

Work History

Hairstylist

SmartStyle
11.2015 - 11.2017
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Counted and documented opening and closing cash amounts daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Answered phone calls and emails to schedule client appointments.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used social media platforms to promote salon and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended classes and seminars to stay up-to-date on latest trends.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered professional cuts, color services and extensions to salon customers.

Cashier

Cabela's
10.2012 - 03.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card and check transactions to complete customer purchases

Teacher

All About Kids Daycare
07.2011 - 11.2011
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Sales Associate

Kmart
10.2005 - 04.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Lift up to 20 lbs of merchandise when needed.
  • Managed about 10 calls a day about Jewelry inquiries

Education

Associate of Applied Science - Cosmetology

Remington College - Baton Rouge
Baton Rouge, LA
05.2015

Diploma - Business Administration

Ascension College
Gonzales, LA
05.2005

Skills

  • Special Occasion Styling
  • Cosmetology Principles Knowledge
  • Braiding and Weaving
  • Extension Installations
  • Guest Relations
  • Cash Handling Accuracy
  • Stocking and Replenishing
  • Social Perceptiveness
  • Time Management
  • Microsoft Windows
  • Multitasking Strengths
  • Customer Service

Timeline

Hairstylist

SmartStyle
11.2015 - 11.2017

Cashier

Cabela's
10.2012 - 03.2014

Teacher

All About Kids Daycare
07.2011 - 11.2011

Sales Associate

Kmart
10.2005 - 04.2010

Associate of Applied Science - Cosmetology

Remington College - Baton Rouge

Diploma - Business Administration

Ascension College

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Cierra Fernandez