Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Cierra Friday

Cierra Friday

Highland Park,MI

Summary

Dynamic business owner with a proven track record in customer relations and staff management at Exon Gas Station. Expert in enhancing client satisfaction and streamlining operations, I leverage strong verbal communication and project management skills to drive business growth and foster positive team environments. Committed to excellence in service delivery and operational efficiency.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Knowledgeable Desired Position with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Owner

Be Beautiful Hair Salon
09.2004 - Current

Assistant Manager

Exon Gas Station
05.2011 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Patient Care Technician

Irvin Head Injury
05.2020 - 04.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.

Housekeeping

Greektown Casino
02.2018 - 06.2020
  • Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
  • Streamlined housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.
  • Monitored room inventory closely, working with housekeeping to maximize available rooms for incoming guests.
  • Maintained a clean and safe environment for clients by performing light housekeeping duties.
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Maintained hotel cleanliness standards by closely monitoring housekeeping tasks and schedules.
  • Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
  • Increased efficiency in housekeeping tasks by implementing a well-organized cleaning schedule.

Education

Associate Of Arts - Early Childhood Care And Education

Oakland Community College
Bloomfield Hills, MI

High School Diploma -

Highland Park Community High School
Highland Park, MI
06.2004

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Business management
  • Business planning
  • Staff management
  • Marketing
  • Staff hiring
  • Business development
  • Business launch

Certification

Natural Hair Cultivist

Timeline

Patient Care Technician

Irvin Head Injury
05.2020 - 04.2022

Housekeeping

Greektown Casino
02.2018 - 06.2020

Assistant Manager

Exon Gas Station
05.2011 - 07.2022

Owner

Be Beautiful Hair Salon
09.2004 - Current

Associate Of Arts - Early Childhood Care And Education

Oakland Community College

High School Diploma -

Highland Park Community High School
Cierra Friday