Cierra Gambrell
Greenville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Debt Collector
Alorica
06.2023 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Effectively managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Organized
- Strong Written & Verbal Communication Skills
- Understanding of collection techniques
Fan Services Representative
Carolina High School
Greenville, Sc
08.2022 - 04.2023
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Assisted in the development of training materials, contributing to increased staff knowledge and performance levels.
Patient Service Representative
Medbridge Healthcare
Greenville, SC
02.2022 - 08.2022
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Customer Service Representative
Utility Partners Of America
Greenville, SC
08.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Banking Specialist
TD Bank
Greenville, SC
03.2020 - 06.2021
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
Debt Recovery Specialist
Dynamic Recovery
Greenville, SC
08.2019 - 02.2020
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Front Desk Agent
Hampton Inn By Hilton
Greenville, SC
01.2017 - 07.2019
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor Of Science - Biology
Benedict College
Columbia, SC05.2016
Timeline
Debt Collector
Alorica
06.2023 - Current
Fan Services Representative
Carolina High School
08.2022 - 04.2023
Patient Service Representative
Medbridge Healthcare
02.2022 - 08.2022
Customer Service Representative
Utility Partners Of America
08.2021 - 02.2022
Banking Specialist
TD Bank
03.2020 - 06.2021
Debt Recovery Specialist
Dynamic Recovery
08.2019 - 02.2020
Front Desk Agent
Hampton Inn By Hilton
01.2017 - 07.2019
Bachelor Of Science - Biology
Benedict College