Cierra Garcia
Port Arthur,TX
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Family Dollar
Nederland, TX
04.2022 - 04.2024
- Assisted in managing daily store operations and maintaining optimal inventory levels.
- Trained new staff on customer service protocols and operational procedures.
- Monitored cash handling procedures to ensure accuracy and compliance with company policies.
- Resolved customer inquiries and issues, enhancing overall shopping experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Server
Waffle House
Port Arthur, TX
01.2018 - 05.2021
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new servers on menu offerings and operational procedures to maintain service standards.
- Collaborated with kitchen staff to ensure accurate order fulfillment and address any discrepancies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Store Manager
Lids Hat World
Port Arthur, TX
03.2016 - 01.2018
- Led daily store operations, ensuring optimal staffing and inventory management.
- Developed and implemented promotional strategies to enhance customer engagement and sales.
- Trained and mentored team members, fostering a collaborative work environment.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Cashier
Little Caesars Pizza
Port Arthur, TX
08.2015 - 06.2016
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted in maintaining cleanliness and organization of work area to enhance customer experience.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
Night Stocker
Walmart
Port Arthur, TX
11.2015 - 04.2016
- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Organized backroom inventory to optimize storage and maintain accessibility of merchandise.
- Collaborated with team members to execute planograms and maintain visual merchandising standards.
- Conducted regular audits of stock levels to prevent discrepancies and improve inventory accuracy.
Cashier
Cherry Hill Photography
Port Arthur, TX
11.2015 - 12.2015
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to promotional campaigns by effectively communicating offers to customers at checkout.
Education
High School Diploma -
Memorial High School
Port Arthur, TX06-2008
Skills
- Customer service
- Money handling
- Decision-making
- Time management
- Customer relations
- Goal setting
- Workload management
Timeline
Assistant Manager
Family Dollar
04.2022 - 04.2024
Server
Waffle House
01.2018 - 05.2021
Store Manager
Lids Hat World
03.2016 - 01.2018
Night Stocker
Walmart
11.2015 - 04.2016
Cashier
Cherry Hill Photography
11.2015 - 12.2015
Cashier
Little Caesars Pizza
08.2015 - 06.2016
High School Diploma -
Memorial High School