Cierra Higgins
Bakersfield,CA
Summary
Forward-thinking team leader and mentor skilled at operating departments efficiently to meet goals and promote quality services. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rollerama Roller Rinks
10.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on mentorship to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Team Lead/Mentor
Rasing Canes Chicken Fingers
02.2020 - 11.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
Cashier
Edwards Cinemas
02.2018 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Design and Production Manager
Liberty High Yearbook
08.2016 - 12.2019
- Reviewed work for quality and compliance with production standards and design specifications.
- Managed internal operational standards and productivity targets.
- Determined suitable team requirements, scheduled deadlines, and worked hands on to increase quality journalism.
Education
Bachelor of Science - Small Business Management
California State University - Bakersfield
Bakersfield, CA05.2024
High School Diploma -
Liberty High School
Bakersfield, CA12.2019
Skills
- Business Administration
- Google Drive
- Staff Management
- Team Motivation
- Customer Relations
- Cash Register Operations
- Cash Handling
- Role Modeling
Timeline
Team Lead/Mentor
Rasing Canes Chicken Fingers
02.2020 - 11.2021
Assistant Manager
Rollerama Roller Rinks
10.2019 - Current
Cashier
Edwards Cinemas
02.2018 - 03.2020
Design and Production Manager
Liberty High Yearbook
08.2016 - 12.2019
Bachelor of Science - Small Business Management
California State University - Bakersfield
High School Diploma -
Liberty High School
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