Cierra Kable Holmes
Clinton,LA
Summary
Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Possessing extensive knowledge of products, services, and consumer trends, able to effectively meet the needs and expectations of clients. Committed to upholding the highest ethical standards, prioritizing maintaining customer trust and satisfaction. Dependable achiever striving to consistently deliver exceptional service and exceed performance goals.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Regions Bank
06.2023 - 01.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
Office Receptionist
Pediatric Associates of Denham Springs
01.2021 - 01.2023
- Answer Calls from Patients
- Set-up Appointments
- Handle Insurances
- File Patient Records
- Maintain Patient Confidentiality
Customer Support / Service Assistant
Stage Stores
08.2015 - 05.2021
- Handle calls relating to store affairs for customers
- Help handle invoices for the store
- Consulted customers to resolve service and billing concerns
- Kept customers informed whilst handling grievances
- Asked probing questions to determine service needs and accurately input information into an electronic system
- Developed strong relationships with customers to encourage repeat business
- Used register to cash out customers
Assistant Manager
Smoothie King
04.2016 - 10.2016
- Completed inventory audits to identify losses and project demand
- Resolved customer inquiries and complaints requiring management-level escalation
- Mentored staff to enhance skills and active daily targets, using hands-on and motivational leadership
- Delegated tasks to team members based upon skills level and to achieve organizational goals
Customer Service / Cashier
Oak Point Fresh Market
07.2013 - 04.2016
- Built and maintained productive relationships with employees
- Maintained current knowledge of store promotions to highlight sales to customers
- Counted tills at beginning and ending of shift
- Greeted customers and responded to informational questions
- Processed money and card transactions
Education
Paralegal -
Arlington Career Institute
Arlington, TX12.2024
High School Diploma -
Walker Christian Academy
Walker, LA01.2015
Skills
- Certified Microsoft Word Specialist
- Case Law Examination
- Administrative Support Tasks
- Sales Expertise
- Office Administration Expertise
- Fast Typing Skills
Timeline
Relationship Banker
Regions Bank
06.2023 - 01.2024
Office Receptionist
Pediatric Associates of Denham Springs
01.2021 - 01.2023
Assistant Manager
Smoothie King
04.2016 - 10.2016
Customer Support / Service Assistant
Stage Stores
08.2015 - 05.2021
Customer Service / Cashier
Oak Point Fresh Market
07.2013 - 04.2016
Paralegal -
Arlington Career Institute
High School Diploma -
Walker Christian Academy
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