Cierra Hoye
Lincoln,NE
Summary
Candidate with seven years of customer service experience who is passionate about supporting individuals and communities in need. Has strong understanding of effectively working with people from diverse backgrounds while utilizing ability to complete tasks efficiently and with a positive attitude.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
12.2022 - Current
- Pleasantly interacts with customers during busy periods to promote fun and positive environment
- Operates espresso machines, coffee brewers, and blenders to create beverages
- Memorizes recipes for coffee beverages and seasonal offerings
- Completes successful daily cash audits to correctly balance drawers at end of shifts
- Recommends products based on solid understanding of individual customer needs and preferences.
Special Education Assistant Teacher (Elementary)
Prairie Lane Elementary
01.2022 - 05.2022
- Assist lead teacher with caseload of students receiving special education services
- Implement learning strategies and methods throughout instruction and group sessions
- Communicate with students on instructional expectations to keep them informed of progress
- Redirect unwanted and distracting behaviors to help students thrive in academic environment.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
Assistant Preschool Teacher
Montessori Educational Centers
01.2020 - 02.2022
- Upheld classroom routines to support student environments and maintain consistent schedules
- Took over class for regular classroom teacher, managing student activities, needs and recordkeeping
- Kept accurate and current attendance records
- Provided instruction for students in core subject areas
- Kept students on-task with proactive and enthusiastic behavior
- Utilized positive reinforcement strategies.
Customer Service Representative
HyVee Foods
01.2017 - 06.2019
- Answered customer telephone calls in a promptly manner
- Handled product returns and exchanges
- Processed money orders for customers
- Provided ongoing guest service in positive and enthusiastic manner.
Education
Social Work Comprehensive -
University of Nebraska Kearney
08.2025
Elementary Education/Special Education -
University of Nebraska at Omaha
Omaha, NE05.2022
Skills
- Customer service
- Behavioral Management
- Multicultural Competence
- Conflict Resolution
- Organization
- Knowledge of behavioral disorder
Personal Information
Social Work Student
Timeline
Barista
Starbucks
12.2022 - Current
Special Education Assistant Teacher (Elementary)
Prairie Lane Elementary
01.2022 - 05.2022
Assistant Preschool Teacher
Montessori Educational Centers
01.2020 - 02.2022
Customer Service Representative
HyVee Foods
01.2017 - 06.2019
Social Work Comprehensive -
University of Nebraska Kearney
Elementary Education/Special Education -
University of Nebraska at Omaha