Cierra John-Baptiste
Colorado Springs,CO
Summary
Capable representative dedicated to providing superior support for any need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Environments from medical to legal or law settings as well.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Specialist Business Support
Colorado Springs Police Department
705 S Nevada Ave Colorado Springs CO 80909
11.2024 - Current
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Contributed to successful project completion by collaborating with colleagues on various administrative tasks as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
Office Specialist III
Penrose Main Hospital
Colorado Springs, CO
10.2019 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine and special requirements.
- Used computer programs such as Epic and registration systems to schedule patients for routine and complex procedures.
- Responded to inquiries from callers seeking information.
- Scheduling as needed for radiation simulation and follow up appointments
- Mail retrieval and disbursement throughout facility each day.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments, co-payments, and payment plans.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Correctional Officer
Youthful Offender System Pueblo
Colorado Springs, CO
02.2019 - 10.2019
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Identified facility openings and designated inmates to housing units.
- Delivered inmates to work sites and returned safely by following protocols.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Arranged for medical and dental care of inmates.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Receptionist
Peak Vista Community Health Centers
Colorado Springs, CO
07.2018 - 02.2019
- Confirmed appointments, communicated with clients and updated client records.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multiple tasks and met time-sensitive deadlines.
- Listed as top receptionist with 80-100% clinic UDS measure improvement
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Helped patients complete necessary medical forms and documentation.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected patient account payments, processed transactions and updated relevant records.
- Highly Knowledgeable in insurance payers, CICP,and CHC collections
Patient Access Registrar
UCHealth Memorial Hospital
Colorado Springs, CO
06.2011 - 04.2018
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy utilizing Epic electronic health record.
- Registered and verified patient records before triage with most up-to-date information.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Educated patients on importance of preventive health care and insurance coverage.
PRN Patient Access Registrar
First Choice, UCHealth Urgent Care
Colorado Springs, CO
08.2015 - 02.2018
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
Education
Registered Medical Assistant - Medical Assistant
Everest College
High School Diploma -
Sierra High School
Skills
- Administrative support
- MS Office
- Epic EHR
- Insurance billing
- Insurance Verification
- Bookkeeping
- Time management expertise
- Inventory control
- Organizational skills mastery
- Data analysis proficiency
- Project coordination
- Problem-solving capacity
- Advanced Microsoft office
- Document management
- Mail handling
- Supply restocking
- Medical records management
- Records management expertise
- File maintenance
- Positive attitude
- Customer service
- Verbal and written communication
- Organizing and categorizing
- Strong problem solver
- Scheduling appointments
- Data entry
- Scheduling
- Strategic planning
- Payment processing
Certification
- Colorado Notary
Timeline
Office Specialist Business Support
Colorado Springs Police Department
11.2024 - Current
Office Specialist III
Penrose Main Hospital
10.2019 - 11.2024
Correctional Officer
Youthful Offender System Pueblo
02.2019 - 10.2019
Receptionist
Peak Vista Community Health Centers
07.2018 - 02.2019
PRN Patient Access Registrar
First Choice, UCHealth Urgent Care
08.2015 - 02.2018
Patient Access Registrar
UCHealth Memorial Hospital
06.2011 - 04.2018
High School Diploma -
Sierra High School
Registered Medical Assistant - Medical Assistant
Everest College
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Title: Office Administration