Cierra Maulson

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
• Streamlined the checkout process for faster service, leading to increased customer loyalty.
• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Alleviated customer service needs with policy-appropriate solutions.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Educated employees on register use, merchandising, and customer service.
• Checked merchandise multiple times during each shift and restocked products when stock ran low.
• Maintained stock to meet expected customer demand.
• Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
• Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
• Communicated with customers and team members to solve problems.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained team members on cash register operation and cash handling.

I had the same duties and responsibilities working for this company, just at the grocery store they managed.

• Increased customer satisfaction by providing efficient and friendly service at the deli counter.
• Promoted a positive work environment through effective communication and collaboration with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Reduced food waste by monitoring product freshness and rotating stock effectively.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Learned other teammates' work tasks to train as backup.
• Greeted customers at counter to fulfill requests and answer questions.