Cierra Morgan
Princeton,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
GEICO
01.2022 - Current
- Documented information gathered in field and uploaded data to company database for efficient processing using.
- Answered customer questions regarding deductibles.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Customer Care Representative
Alorica
03.2019 - 01.2022
- Utilized CRM systems to accurately track customer interactions and update account information.
- Navigated multiple computer systems and applications to find information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Data Entry
Washington Radiology
03.2014 - 02.2019
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Wilmer-Hutchins High School
Dallas, TX05.2011
Skills
- Claims
- Risk Assessment
- Active Listening
- Caseload Management
- Fraudulent Claims Investigation
Timeline
Claims Adjuster
GEICO
01.2022 - Current
Customer Care Representative
Alorica
03.2019 - 01.2022
Data Entry
Washington Radiology
03.2014 - 02.2019
High School Diploma -
Wilmer-Hutchins High School
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